Senior Manager, Programs

Nettitude Group; City Of London, Maney; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A global sustainability consulting firm in the City of London is seeking an experienced Program Manager to lead and manage key program clients across EMEA and UK & Ireland. This role requires a strong focus on sustainability, project management skills, and the ability to build lasting client relationships, ensuring tailored solutions that meet their needs. The ideal candidate has over 8 years of experience in sustainability or supply chain management and excellent communication skills.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• Minimum of 8 years of experience in sustainability, responsible sourcing, human rights, or supply chain management.
• Strong client-facing project management skills, able to manage multiple stakeholders and competing priorities.
• Excellent written and verbal communication skills; capable of simplifying complex topics for diverse audiences.

Responsibilities

• Lead and manage a portfolio of key Program clients across EMEA and UK & Ireland, ensuring tailored solutions.
• Build strong client relationships to drive satisfaction, retention, and growth opportunities.
• Contribute technical expertise and insights during proposal and pitch development for prospective Program clients.

Skills

Sustainability

Project Management

Client Relationship Management

Communication

Education

8+ years' experience in sustainability, responsible sourcing, or supply chain management

Job description

About the Role

The Programs business leads LRQA’s efforts to develop tailored solutions for large corporate clients, fostering deep, strategic relationships. These bespoke solutions, which range from managing fully outsourced Responsible Sourcing Programs to interim, geographically, or topically targeted support often drive the creation of new services that can be scaled across LRQA. With Programs frequently serving as the foundation for broader offerings, the role demands a strong customer focus and a solutions-driven mindset. While leveraging LRQA’s existing capabilities, solutions are shaped by each client’s unique processes, culture, and risk profile. We are now seeking an experienced and detail-oriented candidate to join our Advisory Programs team. This role will be responsible for overseeing a select number of Programs engagements in the EMEA region, as well as onboarding and managing new outsourced Programs clients, ensuring a smooth transition from program design to full implementation. In addition, the candidate will support the business with developing new Programs opportunities.

Key Job Responsibilities

1. Manage and Oversee Select Program Clients in Europe

• Lead and manage a portfolio of key Program clients across EMEA and UK & Ireland, ensuring their needs are met through tailored solutions.
• Oversee delivery performance, ensuring programs run efficiently, meet KPIs, and stay within budget.
• Build strong client relationships to drive satisfaction, retention, and growth opportunities.
• Manage and support the client-facing team, ensuring a high standard of service and client focus.
• Act as the lead program manager for a portfolio of key Program clients across Europe, overseeing implementation, stakeholder coordination, and ongoing service delivery.
• Serve as a trusted advisor to clients on responsible sourcing, sustainability, and human rights risks in complex, global supply chains.
• Manage outsourced and embedded delivery models, ensuring effective audit scheduling, supplier engagement, remediation support, and consultative guidance.
• Supervise and support client-facing teams to ensure consistency, high-quality service delivery, and client-centric problem-solving.
• Contribute to cross-functional efforts to enhance consistency in quality of service delivery across Program clients.

2. Support Program Opportunities Across EMEA and UK & Ireland

• Partner with EMEA teams to identify, shape, and support new Program opportunities aligned with LRQA’s growth strategy.
• Collaborate with EMEA leadership and commercial teams to identify and shape new Program opportunities aligned with LRQA’s growth strategy.
• Support business development efforts by enabling colleagues, primarily in the Commercial and Consulting teams, to sell Program solutions.
• Provide subject matter expertise during proposal development, client presentations, and scoping discussions.
• Assist Head of Programs in developing standard operating models for pricing, resourcing, delivery, and client onboarding to promote efficiency and scalability across regions.

3. Onboard New Program Clients and Teams

• Lead the onboarding of new Program clients, including the development of customized engagement models.
• Recruit, onboard, and manage new team members aligned to client requirements.
• Establish clear process flows, reporting structures, and meeting cadences to ensure seamless integration and ongoing delivery excellence.
• Support development of client-facing materials such as guidance documents, training content, FAQs, and escalation protocols to support consistent delivery.
• Conduct onboarding meetings and cross-functional workshops with clients and internal stakeholders to align on scope, expectations, and success metrics.
• Oversee recruitment, onboarding, and capability development for new team members aligned to specific client needs.
• Ensure the smooth transition from commercial to delivery teams, maintaining continuity and consistent client experience throughout.

4. Business Development & Proposal Support

• Contribute technical expertise and insights during proposal and pitch development for prospective Program clients.
• Participate in introductory and scoping calls with potential clients, advising on strategy, risk-based priorities, and sourcing landscape challenges.
• Collaborate with commercial, delivery, and subject matter teams to define scope, pricing structures, resourcing plans, and delivery models.
• Support the creation of case studies, capability statements, and value propositions that demonstrate LRQA’s experience and impact in responsible sourcing and human rights programs.

Required Qualifications

• Minimum of 8 years of experience in sustainability, responsible sourcing, human rights, or supply chain management.
• Experience managing a social audit program on the brand/retail side, or supporting the implementation from a service provider side including planning, execution, and follow-up on remediation.
• Demonstrated knowledge of common audit methodologies such as SMETA, BSCI, SLCP, and familiarity with global labor standards.
• Hands-on experience with human rights due diligence programs, ideally for multinational clients or within complex supply chains.
• Strong client-facing project management skills, with the ability to manage multiple stakeholders and competing priorities.
• Ability to effectively collaborate with clients and internal colleagues across the globe.
• Excellent written and verbal communication skills; capable of simplifying complex topics for diverse audiences.
• Fluent in English; additional languages a plus.
• Based in EMEA, UK & Ireland and able to travel occasionally.

Preferred Qualifications

• Experience with regulatory frameworks (e.g., EU CSDDD, UK Modern Slavery Act, French Duty of Vigilance Law).
• Familiarity with global supply chain structures and procurement practices.
• Consulting, audit delivery, or assurance background is a strong asset.
• Strong analytical and reporting skills; experience with program dashboards or audit management systems is a plus.
• Certification or coursework in sustainability, human rights, supply chain, or project management (e.g., SA8000, PMP, ISO 26000, etc.).

Pre-Employment Checks

All pre-employment checks are conducted in accordance with applicable privacy and data protection regulations. Checks may include right to work, identification, verification of employment history, education, and criminal records where permitted by local law. All data will be retained for the period required for recruitment purposes.

Diversity and Inclusion at LRQA

We are on a mission to be a place where everyone wants to work, embracing different perspectives to create a safer and more sustainable future. Our inclusive culture is at the heart of our business. Together, our employees make our communities better and we want you to be part of our diverse team!