Senior Manager Machine Learning & Data Operations

Bupa; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A health insurance provider in the UK seeks a Senior Manager for Machine Learning and Data Operations. This role involves defining ML strategy, overseeing data operations, and leading a team to improve healthcare delivery through innovative data solutions. The ideal candidate will have a strong background in ML, leadership experience, and the ability to drive operational excellence. Flexible work environment and various benefits offered.

Benefits

Private medical insurance

Enhanced pension contributions

25 days holiday plus bank holidays

Annual bonus scheme

Discounts on services and partner offers

Qualifications

• Proven track record of delivering ML/AI solutions at scale in a complex organization.
• Strong leadership experience across Machine Learning, Data Operations, and Data Governance.
• Expertise in cloud platforms (Azure, AWS, GCP) and ML tooling.
• Ability to translate technical concepts into business value and influence senior stakeholders.
• Experience managing distributed teams, including offshore capability.
• Strategic thinker with hands-on ability to drive innovation and operational excellence.

Responsibilities

• Define and own the Machine Learning strategy for UK Insurance.
• Build a centralised ML/Data Science hub and establish best practices.
• Identify and prioritise high-value AI use cases.
• Oversee the full ML lifecycle from data preparation to monitoring.
• Lead Data Operations for accurate and consistent data.
• Drive the UKI Data Governance framework.

Skills

Proven track record of delivering ML/AI solutions at scale

Strong leadership experience across Machine Learning, Data Operations, and Data Governance

Expertise in cloud platforms (Azure, AWS, GCP)

Ability to influence senior stakeholders

Experience managing distributed teams

Strategic thinking and operational excellence

Job description

Responsibilities

• Define and own the Machine Learning strategy for UK Insurance, aligning with business priorities and technology roadmaps.
• Build a centralised ML/Data Science hub and establish best practices for ML Ops.
• Identify and prioritise high-value AI use cases that deliver measurable business outcomes.
• Oversee the full ML lifecycle - from data preparation and model development to deployment and monitoring.
• Lead Data Operations to ensure accurate, consistent, and accessible data for analytics and reporting.
• Drive the UKI Data Governance framework, ensuring compliance and data quality standards.
• Collaborate with senior stakeholders across technology, analytics, and business teams.
• Inspire and develop a high-performing team, balancing onshore and offshore resources.

Qualifications

• Proven track record of delivering ML/AI solutions at scale in a complex organisation.
• Strong leadership experience across Machine Learning, Data Operations, and Data Governance.
• Expertise in cloud platforms (Azure, AWS, GCP) and ML tooling.
• Ability to translate technical concepts into business value and influence senior stakeholders.
• Experience managing distributed teams, including offshore capability.
• Strategic thinker with hands‑on ability to drive innovation and operational excellence.

Benefits

• Private medical insurance
• Enhanced pension contributions
• 25 days holiday plus bank holidays
• Annual bonus scheme
• Discounts on Bupa services and partner offers

Role Overview

This role is a chance to shape the future of healthcare through data and innovation. As Senior Manager for Machine Learning and Data Operations, you'll lead the charge in turning ideas into real-world impact. Your work will help Bupa deliver smarter, faster, and more personalised care for millions of customers.

About Bupa

Bupa is a health insurer and provider with no shareholders, so our customers are always our focus. Our purpose is simple: helping people live longer, healthier, happier lives and making a better world. We support flexible working and a range of family‑friendly benefits. Our global wellbeing programme, Viva, covers mental, physical, financial, social, and environmental wellbeing.

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose—helping people live longer, healthier, happier lives, and making a better world. We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process.

Job Details

Time Type: Full time