Senior Manager, Global Privacy Operations

PlayStation Sony Computer Entertainment Europe Ltd.; Camden Town; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global entertainment leader based in London seeks a global privacy operations expert to manage and implement its privacy operations. The role involves overseeing the global privacy program, ensuring data protection principles are integrated across operations, and leading a team of privacy professionals. Ideal candidates will have over 10 years of experience in data protection and privacy program implementation, along with relevant certifications. Benefits include hybrid working, private medical insurance, and more.

Benefits

Discretionary bonus opportunity

Hybrid Working

Private Medical Insurance

Dental Scheme

25 days holiday per year

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Qualifications

• 10+ years of experience in a privacy-related role.
• Experience in data protection and privacy programme implementation.
• Legal degree preferred.

Responsibilities

• Oversee global privacy solutions and programme implementation.
• Develop and manage a team of privacy operations professionals.
• Lead development of effective and streamlined processes.

Skills

Data protection knowledge

Privacy programme implementation

Team management

Compliance processes

Operationalising privacy management solutions

Education

Certified Information Privacy Professional (CIPP)

Certified Information Privacy Manager (CIPM)

Job description

Overview

We are seeking a global privacy operations expert to drive the implementation and management of our privacy operations team and programme. This role, based in our London office, plays a critical role in ensuring data privacy principles are embedded across our global data operations. You will be responsible for the operationalisation of SIE's privacy programme and implementing privacy-by-design practices, delivering privacy operations solutions and collaborating with legal and business leaders to support our mission of maintaining effective standards of data protection while supporting an innovative and nimble business. An expert with a strong background in data protection, privacy programme implementation, and compliance processes. The ideal candidate will have international certifications, in-depth data protection knowledge, and experience in team management. Experience with operationalising privacy management solutions is essential.

Responsibilities

• Oversee global privacy solutions and programme implementation.
• Develop and manage a team of privacy operations professionals to operationalise the SIE privacy programme.
• Lead the privacy operations team's development of effective and streamlined processes underpinning the delivery of an effective privacy programme.
• Operationalise the SIE privacy programme in collaboration with privacy and other cross-functional teams (Infosec, Data Governance, Product, Marketing, PlayStation Studios) to integrate privacy into SIE business solutions, products, services and wider Sony group projects.
• Develop template guidelines, oversee the handling of consumer data subject rights requests, assist with PIAs and DPIAs assessments, policy roll-out, and collaborate with cross-functions to manage data protection risks with third parties.
• Maintain data inventories to ensure accurate and up-to-date records.
• Provide data breach management operational support.
• Implement solutions to drive employee training and awareness programs.
• Develop a methodology to build metrics to measure the effectiveness of SIE's privacy programme.
• Lead the privacy operations team in the strategic planning and operational execution of privacy team and privacy initiatives.
• Lead the design and implementation of a global privacy accountability framework that underpins SIE compliance strategy and builds trust with business leaders to demonstrate SIE compliance across jurisdictions through scalable documentation standards.
• Support the development of a risk management framework.

Qualifications

• 10+ years (or equivalent) of professional experience working in a similar privacy-related role.
• Experience in data protection and privacy programme implementation.
• Certified Information Privacy Professional (CIPP) and Certified Information Privacy Manager (CIPM) designation.
• Legal degree preferred but not required.
• Auditor certification (e.g., ISO/IEC 27001 or 27701 Lead Auditor, or BIS certification or equivalent) is a plus.
• Knowledge of EU/UK GDPR, e-PECR rules, information security and cybersecurity laws, and the US privacy framework.
• Familiarity with ISO 27001, the ISO Information Security Management Systems (ISMS) and Privacy Information Management System (PIMS) standards is a plus.
• Management experience and the ability to work with a diverse, globally distributed team.

Employer branding / About PlayStation

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Benefits

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers