Senior Manager, Foundation Programs

CIEE; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A non-profit exchange organization is seeking a Senior Manager for Foundation Programs to manage scholarship operations and oversee program quality. Ideal candidates should have extensive international experience and strong customer service skills. This remote position offers a comprehensive benefits package and the opportunity to impact global exchange programs.

Benefits

Paid time off

Gym Reimbursement Program

Employee Assistance Program

Flexible Spending Accounts

Qualifications

• Minimum of 10 years of relevant international work experience.
• Strong customer service skills are essential.
• Experience with budget management processes preferred.

Responsibilities

• Assist in outreach campaigns for applicant pools.
• Monitor participant awards and operational expenses.
• Prepare quarterly impact analysis reports.

Skills

Customer service skills

Communication skills

Ability to travel

Problem-solving

Flexibility

Education

Bachelor’s Degree or Equivalent

Master’s Degree preferred

Tools

MS Office

Job description

Position

Position: Senior Manager, Foundation Programs

Reports to: Director, Foundation Programs

Department: CIEE Exchange Foundations

Location: Remote

Who we are

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Who you are

The Exchange Foundations team is responsible for the administration of a variety of scholarship programs on behalf of high-level private foundations, including the Albanian-American Development Fund (AADF), Baltic American Freedom Foundation (BAFF), and the Romanian American Foundation (RAF).

The Senior Manager, Foundation Programs supports the Director, Foundation Programs in general program operations for all Exchange Foundation Programs. This position will also supervise and oversee the overall placement process and ensure the highest levels of quality and customer satisfaction. Additionally, this position will oversee the BAFF Leadership Academy program, along with several participant Enrichment trips throughout the year. The Senior Manager will be responsible for facilitation, coordination, initiative development, and support for the BAFF Alumni Council.

This position will be the primary liaison for multiple initiatives and will represent the Exchange Foundations department with various external stakeholders, such as U.S. Ambassadors, U.S. and Foreign government appointees and representatives, large corporations, and business owners. The Senior Manager will also work with various CIEE internal leadership members, supporting CIEE events and programming.

What you’ll do

Program Management:

• Assist in the creation of successful outreach campaigns to generate highly qualified applicant pools.
• Nurture existing stakeholder relationships throughout the regions of the departments three private Foundation programs.
• Strengthen, implement, and facilitate systems for monitoring participant awards, and approving and disbursing program adjustments.
• Develop a comprehensive Placement Process Manual, to include Policies and procedures and SOP’s.
• Monitor operational expenses and keep current and accurate records.
• Plan and execute operational expenses, inclusive of monthly wire transfer requests from CIEE Finance, bank transfer confirmations, monthly reporting through BTB/Netsuite.
• Liase with marketing department and international colleagues to create and disseminate marketing materials as necessary to meet program objectives.
• Oversee goals-based outreach plan approval, professional admissions process, participant conflict resolution, deferments, and results reporting.
• Monitor the need for Programmatic updates with CIEE, Director, Foundation Programs.
• Prepare quarterly impact analysis reports for RAF, AADF, and BAFF Alumni Council functions.
• Direct Supervision of Program Coordinator staff, to include assistance in recruitment, hiring, training, and performance evaluation.
• Create and execute a sales plan to meet placement requirements for over 100 scholarship recipients annually.
• Assist in the negotiation of contracts and budgets.
• Navigate complex Department of State compliance requirements.
• Structure and co-lead in-country and out-of-country interviews to interview top students, research scholars, and professional participants.

Research and Development:

• Analyses of data and participant information.
• Develop reports and summaries of the Alumni Council phases of the BAFF project (semi-monthly) for submission to BAFF Alumni Council Co-chairs and Director, Foundation Programs.
• Develop ways to approach and implement new initiatives/projects.
• Develop and implement solutions to data/numbers issues (i.e. low numbers).
• Develop reports and summaries of the RAF project (quarterly) for submission to RAF Board of Directors and Director, Foundation Programs.
• Develop reports and summaries of the AADF project (quarterly) for submission to AADF Board of Directors and Director, Foundation Programs.
• Develop and foster existing and new strategic partnerships across the United States and other Countries.
• Design and implement scholarship programs.
• Recommend and evaluate new business development opportunities.
• Participate in Foundation Audit processes and preparation of necessary reports and documents.

What you’ll bring:

The ideal candidate will possess:

• Bachelor’s Degree or an Equivalent.
• Master’s degree preferred.
• A minimum of 10 years of relevant international work experience.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.
• International education or professional experience preferred.
• Knowledge of not-for-profit organizational context, mission, and goals.
• Ability and willingness to remain flexible.
• Volunteer management and alumni experience preferred.
• Extremely strong customer service skills: ability to resolve high-ambiguity issues fairly and expediently.
• Ability to travel both domestically and internationally (20-25%, as required).
• Excellent communication skills, both written and oral.
• Strong MS Office skills.
• Ability to develop contacts at the highest levels at universities and various governmental entities, including U.S. Embassy contacts.
• Proven willingness to be flexible in a high-paced environment.
• Preferably historical experience working with private Foundations and Board of Director members.
• Ability to work occasional weekends and evenings, as required.
• Outstanding team member skills.
• Ability to perform multiple tasks with a high level of accuracy, confidentiality, and attention to detail.
• Foreign language abilities desired.
• Supervisory experience preferred.
• Experience with budget management processes.
• Grant writing, implementation, and monitoring background preferred.

Why work with us

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

Diversity Matters

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.