Senior Manager Digital Sales Operations

Vodafone; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading international telecommunications company is seeking a Global Sales Operations Manager to enhance digital sales performance. The ideal candidate will drive sales behaviors and efficiency through global collaboration. This role requires strong experience in sales operations, exceptional communication, and analytical skills. You'll enjoy a hybrid working model, competitive benefits, and a commitment to diversity and inclusion.

Benefits

28 days holiday plus public holidays

Hybrid working

Pension matching scheme up to 10%

5 paid charity leave days

Discounts through MyChoices portal

Interest-free commuter loan

Global parental leave policy

Access to Vodafone University and LinkedIn Learning

Qualifications

• Exceptional experience working in sales and customer support levels.
• Deep operational credibility proven through customer-facing functions.
• Experience with Lean Sigma or similar quality approaches.

Responsibilities

• Work closely with Digital Sales Leadership across global hubs.
• Drive sales performance management and operational efficiency.
• Support Sales Leaders in challenging sales targets and forecasting.

Skills

Knowledge of digital telecommunications

Sales Operations experience

Exceptional communication skills

Strong decision-making skills

Advanced analytical skills

Passion for people development

Education

Degree level education

Tools

Salesforce

Advanced Excel

SQL

Power BI/Tableau

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career while finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

We are transforming the world of digital sales – and for that we need visionaries and challengers. People who dream it and then go for it. We are looking for an energetic Global Sales Operations Manager to join us in our Strategy and Operations team. If you have the drive, we have the potential. If you have the knowledge, we have the solution. If your ambition is just waiting to be activated, join Vodafone Business Digital Sales.

Vodafone Business Digital Sales is the inside sales division of Vodafone Business. With our expertise in connectivity, our leading IoT platform, our secure cloud solutions, and our global scale, we help our customers unlock growth, fully embracing the new digital society. Our culture is about developing your career, a sense of belonging, and always being yourself. It is about helping others and working hard, enabling, and owning digital transformation.

We are a fast‑growing global team, driving the #FutureOfSales. We have the digital expertise, using innovative technology and highly trained teams leveraging social selling and the best sales practice to unlock growth for you and the businesses we support. We have two main digital sales hubs in Dublin, Valencia and Budapest & remote workers in UK market. Do you see the world with digital eyes? We would love to have you with us.

This exciting role will see you working closely with the Digital Sales Leadership team across our global hubs in Dublin, Valencia and Budapest, as well as the global/local Sales Operations teams to set the standard for global sales operations support, driving the right sales behaviours for performance success through the adoption and use of tools and process implementation. Additionally, you will help the Sales Leaders to drive sales performance management via the setting of challenging sales targets, owning business forecasting, delivering actionable insights, and setting the appropriate sales cadence that results in operational efficiency and measurable effectiveness.

Who you are

• Knowledge of the digital telecommunications and ICT environment, ideally mobile, fixed and IT solutions experience.
• Exceptional experience working in sales and customer support levels (e.g. Sales, Sales Operations, Business Operations, Customer Support) with first‑hand experience in defining Go‑to‑Market Sales models, Sales Territory Planning & Account Allocation, Sales Forecasting, Sales Target setting and Sales Commission design and implementation, experience of implementing new processes, tools and systems – a distinct advantage.
• Excellent communication skills: able to convey understanding and earn respect across key stakeholders in Enterprise, especially at senior management and SLT which includes stakeholder management within a matrix organisation.
• Deep operational credibility proven through experience by working in customer‑facing functions, experience with Lean Sigma would be beneficial or similar quality driven approach to business improvement. In addition, experience with working with IT development houses to define user requirements for new tools and systems and developing business cases to support the investment.
• Strong decision‑making skills – able to identify key business issues and balance conflicting interests.
• Advanced analytical skills, comfortable working with large volumes of data and experience working with corporate data warehouses, with experience of Salesforce, Advanced Excel with use of macros, SQL and Power BI/Tableau or equivalent, as well as experience in designing KPIs, designing dashboards and working with Business Analytics teams to build automated dashboards.
• Deep engrained passion for people development. Uses coaching as the daily standard to provide feedback and grow their teams. Promotes talent both within Digital Sales and across the wider organisation.
• Degree level education required.
• Fluent English required; fluency in Spanish or Italian beneficial.

Direct reports: Sales Operations Team Leaders in Dublin; Malaga; Valencia, Rome and Budapest, plus a team of Sales Operations Analysts in the Digital Sales hub where the successful candidate is based.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

• 28 days holiday (with the option to buy or sell 5 days) plus public holidays.
• Hybrid working.
• Pension matching scheme of up to 10%.
• 5 paid days leave for charity projects.
• MyChoices portal – cycle to work scheme, 100s of retail discounts, shares and salary sacrifice schemes.
• Vodafone family and friends discount.
• Interest‑free commuter loan.
• Global parental leave policy for all new parents, including 39 paid weeks of maternity leave and 16 weeks fully paid leave; upon returning to work, new parents can work part‑time hours for 6 months while being paid their full‑time salary.
• Access to Vodafone University and LinkedIn Learning.

#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI‑hybrid

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.