Senior Manager, Customer Success - UK

Dataiku; City Of London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading AI platform company in London is seeking a Senior Manager, Customer Success to lead a team focused on driving business value for customers. The ideal candidate will have a strong management background, experience in customer success, and a passion for team development. This role plays a crucial part in the company's growth strategy, ensuring top-tier customer retention and expansion rates.

Qualifications

• 3-5 years of management or team lead experience, preferably in customer success or account management.
• Strong knowledge of data science project lifecycle.
• Ability to hire, develop, and manage a high-performing team.

Responsibilities

• Recruit, coach, and inspire a diverse team of Customer Success professionals.
• Manage business and team to leading indicators and high-impact activities.
• Accurately forecast risk, retention, and expansion trajectories within your territory.

Skills

Team management

Data-driven decision making

Collaboration with multiple teams

Education

Bachelor's degree

Job description

Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Dataiku is looking for a Senior Manager, Customer Success to lead a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory. Reporting to the regional director, this leader plays a key role in our regional growth strategy. In close alignment with Sales leadership, the Senior Manager, Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team.

What you’ll do

Responsibilities

• Recruit, coach, and inspire a diverse, high-performing team of Customer Success professionals.
• Actively contribute to a culture of achievement, feedback, and continuous improvement. As a member of the EMEA Customer Success leadership team, act with integrity and in alignment with our vision, values, and strategic business priorities.
• Manage your business and team to leading indicators and high-impact activities, consistently leveraging data to prioritise, map the path, and script the critical moves across the customer lifecycle.
• Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets.

What you’ll need to be successful

• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority.
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes.
• A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.)
• Bachelor's degree combined with 3-5 years of management or team lead experience, preferably in a customer success or account management capacity.
• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We’re not just building a product; we’re crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku. For more information about working here, you can visit our Dataiku LinkedIn page.

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