Senior Manager, Customer Success Engineering EMEA

Cerebras; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager in Reading, UK to lead a team of Customer Success Engineers. You will be responsible for ensuring customer satisfaction, managing a collaborative team environment, and optimizing data security solutions. The ideal candidate will have over 5 years of leadership experience in customer success or related fields, a relevant degree, and strong project management skills. This role requires a balance of technical expertise and strong communication abilities.

Qualifications

• 5+ years of people leadership experience in Customer Success, TAM, or similar roles.
• Ability to operate in fields like Data Security or Cloud technologies.
• Experience with collaborative problem-solving.

Responsibilities

• Recruit and manage a team of Customer Success Engineers.
• Guide team through technical and procedural escalations.
• Define and monitor performance metrics for the team.

Skills

Technical Customer Success teams

Project management

Data Protection

Communication skills

Leadership

Education

Relevant Bachelor’s degree or equivalent experience

Tools

SFDC

Gainsight

Job description

Overview

Cohesity is the leader in AI-powered data security. Backed by major customers and partners, Cohesity provides data protection for on‑premises, cloud, and edge environments. We are looking for a leader to manage and guide a team of Customer Success Engineers (CSEs) to solve complex customer challenges, optimize Cohesity solutions for maximum efficiency and ROI, and ensure smooth integration with customers’ IT strategy. This role reports to the VP of EMEA Customer Success and will align resources to meet customer needs and operational targets.

Responsibilities

• Recruit, inspire, and manage a team of high‑performing Customer Success Engineers; foster a culture of continuous learning and collaboration.
• Build a culture of collaborative problem‑solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments; ensure deployments are efficient and aligned with IT strategies to maximize ROI.
• Guide the team in professional certification and readiness to address emerging customer challenges.
• Serve as a technical SME and guide CSEs through technical and procedural escalations and processes as needed.
• Manage delivery of CSE commitments to customers and maintain a high level of customer satisfaction across Customer Success services.
• Define and monitor performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.

We’d Love to Talk To You If You Have Many Of The Following

• Experience and expertise in building and running Technical Customer Success teams.
• Relevant Bachelor’s degree and/or equivalent experience.
• 5+ years of people leadership experience with a record of advancement in related roles (Customer Success, TAM, CSE, Solution Architecture, Product Management, Pre‑Sales, Escalation Management, Professional Services).
• Experience and expertise in Customer Success strategy, best practices, and tools.
• Strong people leadership, written and verbal communication skills (including with C‑level stakeholders).
• Ability to operate in at least one domain such as Data Protection, Data Security, Storage, Virtualization, Cloud, or related technology pillars.
• Strong project management and “Quarterbacking” skills; ownership and urgency to drive toward closure.
• Demonstrated leadership attributes, data‑driven mindset, and an ownership mentality.
• Executive presence, confidence, and humility to listen to customers and internal stakeholders.
• Ability to drive decisions through Collaborative Alignment.
• Experience with SFDC; Gainsight a plus; adept at creating reports and dashboards.
• Demonstrated commitment to continuous learning and improvement; ability to leverage AI tools to enhance productivity and decision making.
• Enthusiastic and creative leadership capable of inspiring others.

Data Privacy and Equal Opportunity

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Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In‑Office Expectations: Cohesity employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2–3 days a week of their choosing.

Interested candidates outside designated areas are welcome to apply, provided they have the right to work in the job location.