Senior Manager, Customer Services Transformation (Hybrid)

Lloyds Banking Group; Leeds; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A leading UK financial services firm is seeking a Senior Manager for its Customer Services Model Office team in Leeds. This pivotal role involves leading operational optimisation efforts, driving customer outcomes, and leading teams to enhance service delivery. Candidates should possess a strong background in financial services operations and proven leadership capabilities within dynamic environments. The role offers a salary range of £76,194 - £89,640 and supports a hybrid working model.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Deep knowledge and experience of delivering operational optimisation within Financial Services.
• Proven experience in business transformation and operational excellence.
• Exceptional partner engagement and facilitation skills to build strong relationships.

Responsibilities

• Lead teams of high-performing colleagues to drive better customer outcomes.
• Identify and prioritise opportunities to enhance customer and colleague journeys.
• Work closely with business SMEs and engineering teams to drive operational optimisation.

Skills

Operational optimisation

Leadership

Change management

Business process design

Data-driven decision making

Analytical mindset

Job description

A leading UK financial services firm is seeking a Senior Manager for its Customer Services Model Office team in Leeds. This pivotal role involves leading operational optimisation efforts, driving customer outcomes, and leading teams to enhance service delivery. Candidates should possess a strong background in financial services operations and proven leadership capabilities within dynamic environments. The role offers a salary range of £76,194 - £89,640 and supports a hybrid working model.