Senior Manager, Core HR

FTI Consulting; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global consulting firm is seeking a Global Core HR Senior Manager to oversee HR operations across EMEA and North America, focusing on optimizing Workday processes and team performance. The successful candidate will have over 6 years of HR experience, strong leadership skills, and the ability to drive change in a dynamic environment. This role offers opportunities for professional development and requires occasional travel within the EMEA region.

Benefits

Market-competitive benefits

Professional development programs

Flexible/hybrid working arrangements

Qualifications

• 6+ years of experience in HR operations team including leadership.
• Strong understanding of HR operations and processes.
• Experience in project management and people management.

Responsibilities

• Oversee HR processes and ensure alignment with global standards.
• Lead projects focused on HR process optimization.
• Manage local HR vendor relationships and oversee team performance.

Skills

Problem-solving

Microsoft Excel

Interpersonal skills

Leadership skills

Attention to detail

Education

Bachelor’s degree or equivalent with CIPD qualification

6+ years of experience in HR operations

Tools

Workday

ServiceNow

PeopleSoft

Job description

Who We Are

FTI Consulting is the world’s leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There’s never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About The Role

The Global Core HR Senior Manager is responsible for overseeing delivery of the daily operational needs of FTI’s Core HR team to best support the global workforce. This role reports to the Director of HR Services and has a matrixed reporting line into the EMEA HR VP. The Senior Manager will oversee approximately 8–12 members across the EMEA region, 2–3 in North America, and 1 in Asia, consisting of Advisor & Sr Advisor level staff. The Senior Manager will also be part of a new team focused on Workday Governance & Process Excellence, working globally as a consultative partner to the COE and HR teams to optimize HR processes in Workday and beyond.

The successful candidate will harmonise, oversee and suggest improvements to HR operational workflows, particularly in Workday, and lead projects with a strong focus on change management and task delegation. The role will also coach, develop talent and provide thought leadership to a team of HR Advisor & Senior Advisor level professionals, ensuring performance is aligned to SLAs and standards.

What You Will Do

• Oversee the documentation, review, and maintenance of all HR processes, procedures, and policies in the Global HR Knowledge Base for 34 countries.
• Ensure regional processes are aligned with Global HR core processes.
• Optimize our Workday strategy across HR processes to deliver the best outcomes for employees, HR teams and managers.
• Build guardrails into Workday processes and approvals to follow Governance North Star globally and identify areas for improvement and consistency.
• Proactively identify opportunities for development and improvement of the HR function in EMEA and the pilot Core HR team in North America.
• Identify automation and Workday improvement opportunities in partnership with the People Operations & Systems team.
• Lead ad hoc projects to ensure timely and accurate completion; delegate projects to team members for development opportunities.
• Develop and execute change management plans for projects and/or change initiatives.
• Partner with other Core Ops departments (e.g., Payroll, IT) and HR Centres of Excellence to drive process improvement, particularly in Workday.
• Develop guardrails to ensure Workday processes and approvals follow protocols and align with business strategy.
• Manage local HR vendor relationships and spend.
• Oversee development and training of HR Advisors across multiple countries in the EMEA, North America and Asia regions (e.g., UK, France, Germany, US).
• Collaborate with HR business partners to ensure the Advisory Support model works smoothly.
• Develop agreed goals and performance targets for all direct reports.
• Drive team performance through regular feedback and performance reviews.
• Minimal travel may be required to other offices within the EMEA region and the United States.

How You’ll Grow

We are committed to investing in your professional development with programs focused on leadership, growth, and development opportunities. We offer on-the-job learning, self-guided courses and certifications, with a dedicated coach to mentor and support your growth.

As you progress at FTI Consulting, we offer tailored programs for critical professional milestones to prepare you for the next role.

What You Will Need

• Ability to independently exercise judgement in solving problems and recommending solutions.
• Self-starter who can operate autonomously while collaborating with peers and stakeholders across a global organization.
• Attention to detail and ability to multi-task in a dynamic environment while managing team workloads to meet deadlines.
• Continuous improvement mindset and a passion for measurable results.
• Aptitude for navigating systems and new technology such as Power Platform tools and AI technology.
• Ability to produce reports and analyze data; highly proficient in Microsoft Excel.
• Demonstrated team player and leadership skills.
• Strong interpersonal skills and a cooperative approach with employees and Partners at all levels.
• Proven track record of adding value in a fast-paced, dynamic environment.
• Ability to engage with people at all levels of the business.
• Passion to drive the people strategy.
• Commitment to high integrity and ethics/compliance.
• Proven ability to manage HR projects independently and leverage contributions of others to accomplish projects.

Basic Qualifications (or equivalent):

• 6+ years of experience in an HR operations team (including at a leadership level) within a global organization, including project management, process improvement and people management.
• Strong understanding of HR operations and related processes (Leave Management, Compensation Process, Employee Relations, Employee Data Maintenance, Offboarding/Onboarding, Performance Management, Talent Development).
• Workday experience is required.

Preferred Qualifications (or equivalent):

• Bachelor’s degree or equivalent with CIPD qualification.
• Professional services experience is desirable.
• Experience with ServiceNow, PeopleSoft, SuccessFactors is beneficial but not essential.
• Additional languages are advantageous.

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Total Wellbeing

Our goal is to support the wellbeing of you and your families—physically, emotionally, and financially. We offer market-competitive benefits (including pension), with 15 flexible benefits to meet your needs, plus professional development programmes, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements.

About FTI Consulting

FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees in 32 countries. Our diverse bench of experts advises clients on significant opportunities and challenges. The company generated $3.7 billion in revenues in fiscal year 2024. In certain jurisdictions, FTI Consulting’s services are provided through distinct entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the NYSE. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law.

Additional Information

• Job Family/Level: Core Operations Level 3 - Tier 2
• Citizenship Status Accepted: Not Applicable