Senior Manager, Commercial Operations, Northern European Cluster

Bristol Myers Squibb; Denham; On-site; GBP 70,000 - 110,000; Full time

Job summary

Bristol Myers Squibb is seeking a Commercial Operations Manager for the Northern Cluster (UK, Ireland, Nordics). The role is office based with 50% onsite presence and will own tools, data infrastructure, and incentive design to drive commercial performance.

You will lead territory design, data governance, and reporting initiatives, partnering with HR, Finance, and cluster BI&A to enable faster, better decisions across multiple markets.

Qualifications

• 5+ years in healthcare/pharma commercial operations or related function
• Advanced command of Veeva CRM or equivalent
• Strong analytical skills with BI tooling and Excel

Responsibilities

• Own commercial tools and systems across the Northern Cluster, including onboarding, UAT and data governance
• Build and maintain Power BI dashboards and reports for sales leaders and field teams
• Manage end-to-end Sales Incentive Plans twice a year, in partnership with HR and Finance
• Design and optimise territory plans across UK, Ireland and Nordics; lead territory change management
• Ensure data governance and maintain local business rules; liaise with IQVIA and external vendors
• Champion process optimization and standardized ways of working across Strategy and Operations

Skills

Analytical thinking

Strong communication

Matrixed environment

Self-directed

English proficiency

Nordic language advantage

Education

Postgraduate qualification in Business/Data Analytics/Information Systems

Prince2 or PMP certification

Tools

Veeva CRM

Power BI

Excel

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

The Opportunity

Office based, requiring 50% onsite presence.

Behind every high-performing commercial organisation is an engine that keeps everything running — the systems, the data, the processes, and the infrastructure that allow field teams to do their best work. This is that role.

As Commercial Operations Manager for the Northern Cluster, you will sit at the heart of a commercial organisation spanning the UK, Ireland, and the Nordic markets — Denmark, Sweden, Norway, and Finland. You will own the tools, systems, and data infrastructure that power our field teams, manage Sales Incentive Plans, lead territory design, and serve as the operational backbone of a complex, multi-market business.

This is not a passive support function. It is a critical enabling role that bridges strategy and execution — and the right person will bring genuine ambition to it. If you thrive on bringing order to complexity, take pride in operational precision, and are always asking how things can be done better, this role was built for you.

This role will be managing the Northern European Cluster, comprising of UK, Ireland and the Nordics and may require some travelling within the cluster.

What You Will Be Doing

Commercial Excellence — Tools and Systems Ownership

You will be the primary owner and single point of contact for key commercial tools and systems across the Northern Cluster — including Veeva CRM, our data lake and reporting platforms. That means ensuring optimal functionality, driving user adoption, maintaining data quality, and acting as the internal champion for these systems. You will lead onboarding of new tools, manage UAT, upload bi-annual Cycle Plans, and ensure global standards translate into locally reliable execution.

Reporting, Dashboards, and Analytics

You will build and maintain dashboards and reports — including Power BI — that give sales leaders and field teams clear, accessible visibility of performance and territory execution. You will deliver ad-hoc analyses, contribute to insight generation in partnership with cluster BI&A, and continuously improve data integration across systems. The goal is always the same: better information, faster decisions, stronger outcomes.

Sales Incentive Scheme Design and Administration

You will manage the end-to-end execution of Sales Incentive Plans twice a year — from data preparation and calculations through to pay-out — working in close partnership with HR and Finance. You will also partner with Business Unit leads to design and optimise incentive schemes that are motivating, commercially aligned, equitable, and audit-ready. This is high-stakes work that demands both analytical rigour and commercial instinct.

Territory Planning and Field Support

You will perform territory design and alignment across all brands and markets, lead territory change management end-to-end, and ensure field teams always have the accurate, up-to-date tools and data they need to operate effectively. You will maintain a continuous improvement mindset — regularly reviewing processes to identify where things can be streamlined and enhanced.

Data Governance and Cluster Interfaces

You will ensure data standards are set and maintained across commercial programmes, maintain local Business Rules in connection with commercial, medical, and compliance functions, and work with external data vendors such as IQVIA to ensure data quality and availability. You will represent operational realities in cluster and global forums — making sure the ground-level picture is always understood at the top.

Process Optimisation and Ways of Working

You will champion a culture of operational excellence across the Strategy and Operations function — proactively identifying gaps, inefficiencies, and duplication, and developing practical solutions that improve speed, accuracy, and impact. You will document and embed standardised ways of working that are consistent, scalable, and built to last.

Essential | What We Are Looking For

• 5 or more years of experience in the healthcare or pharmaceutical industry, with a demonstrable track record in commercial operations, commercial excellence, or a closely related function
• Advanced, hands‑on command of Veeva CRM or an equivalent life sciences CRM platform
• Strong analytical skills — comfortable with large, complex data sets and hands‑on with BI tooling such as Power BI, as well as advanced Microsoft Excel
• Exceptional organisational skills and attention to detail, with the ability to manage multiple workstreams simultaneously without losing sight of the bigger picture
• Confident operating in a highly matrixed environment, influencing upwards and across the organisation without formal authority
• A proactive, self‑directed mindset with a natural instinct to anticipate problems before they arise
• Strong communication skills — able to translate technical and operational detail into clear, accessible language for diverse audiences
• Excellent written and spoken English; a Nordic language is a distinct advantage for candidates based in the Nordics

Preferred

• Prior involvement in Sales Incentive Plan administration or territory management within pharma or life sciences
• Experience with Veeva, PowerBI and Data lakes
• Experience orchestrating complex processes across multiple countries or markets; familiarity with the Nordic context is a strong plus
• A commercial, data & analytics or management consulting background
• Familiarity with omnichannel strategy and connected tooling
• Project management experience or relevant certification such as Prince2 or PMP
• Postgraduate qualification in Business, Data Analytics, Information Systems, or a related field

What Makes Someone Successful Here

You are the kind of person who sees a broken process and cannot leave it alone until it is fixed. You think end-to-end — understanding dependencies, anticipating risks, and following through. You are equally comfortable in a data set and in a stakeholder meeting, and you know how to translate the operational detail into language that lands with a commercial audience.

You will be working across Oncology, Cardiovascular, and CAR‑T/Haematology therapy areas, partnering with Field Force Excellence, Sales, HR, Finance, and cluster Commercial Operations teams across multiple markets. It is a broad, highly visible remit — and for someone who genuinely loves operational excellence, it is a compelling one.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People With Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Bristol Myers Squibb is Disability Confident – Employer

A UK Government scheme

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