Senior Manager, Client Payroll — Complex Global Payroll Lead

KPMG Careers; Greater London; On-site; GBP 90,000 - 125,000; Full time

Job summary

KPMG Careers in the United Kingdom seeks a Senior Manager for Client Payroll Services to provide technical leadership, assurance and governance across complex payroll environments. You will own payroll quality, manage material payroll risk and help mature service delivery.

Working with onshore and offshore teams, you will strengthen standards, controls and escalation processes, coach managers, and support growth initiatives across payroll, employment tax, and mobility services.

Qualifications

• Significant payroll leadership experience across complex UK payroll environments.
• Deep technical knowledge of PAYE, NIC, pensions, payroll controls and payroll governance.
• Ideally experienced with modified, shadow, expatriate or global mobility payrolls.
• Experience operating in a client payroll bureau, managed service or complex multi-client delivery environment.
• Proven ability to manage senior stakeholders, complex escalations and high risk client matters.
• Strong understanding of payroll quality frameworks, controls, assurance and audit evidence.
• Experience leading operational improvement, service standardisation or change activity within payroll.
• Ability to coach Managers and wider teams, build capability and create clear role expectations.
• CIPP qualification preferred.

Responsibilities

• Provide technical leadership and assurance across higher risk payrolls, including modified, shadow, expatriate and other complex payroll arrangements.
• Own and strengthen payroll standards, controls, quality frameworks and escalation thresholds across the service.
• Act as final escalation point for material payroll risk, complex client issues and matters requiring senior judgement.
• Working alongside other Senior Managers to maintain and develop key documentation, audit controls and quality delivery.
• Lead assurance over key strategic accounts, high risk client groups and complex pay elements before final client sign off where required.
• Working alongside other Senior Managers to support the team both onshore and offshore to ensure SLAs, KPIs, quality measures and service reviews are meaningful and consistently applied.
• Support strategic growth, service positioning and cross-service line collaboration where payroll is a route into wider People Taxes, employment tax, global mobility or operational improvement work.
• Working alongside other Senior Managers to provide leadership during periods of delivery pressure, ensuring BAU stability is protected while longer term service improvement remains on track.

Skills

Payroll leadership

UK payroll expertise

PAYE/NIC knowledge

Pensions knowledge

Global mobility payroll

Stakeholder management

Payroll governance

Coaching & development

CIPP qualification preferred

Education

CIPP qualification preferred

Job description

KPMG Careers in the United Kingdom seeks a Senior Manager for Client Payroll Services to provide technical leadership, assurance and governance across complex payroll environments. You will own payroll quality, manage material payroll risk and help mature service delivery.

Working with onshore and offshore teams, you will strengthen standards, controls and escalation processes, coach managers, and support growth initiatives across payroll, employment tax, and mobility services.