Senior Manager, Client Excellence, Global Consulting Services, Global

Deloitte; Belfast City District; Hybride; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Deloitte UK is seeking a senior PMO/GLCP leader to own strategy and execution across four dimensions: Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management. Based in the UK, you’ll shape onboarding programs and leadership continuity.

You’ll partner with Industry Leaders and offshore teams, manage PMO processes, and coach a distributed workforce. The role is hybrid with UK offices, offering cross-functional impact and career development within a global

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field; advanced degree is a plus.
• Proven experience in client program management, communications, or PMO/reporting functions.
• Superior written and oral communication skills, including the ability to prepare senior stakeholder-ready materials and tailor messaging to the audience.

Responsabilités

• Own the strategy and execution of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.
• Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
• Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.
• Own and execute the GLCP succession planning process in collaboration with GCS Industry Leaders, GLCSPs, and Member Firms to ensure leadership continuity across strategic accounts.
• Design, refresh, and deliver GLCP development offerings so content, formats, and delivery approaches remain relevant to current needs.
• Analyze and synthesize Market, Client, and Account data to develop actionable insights that inform leadership decisions and advance GTM priorities.
• Own the GLCP performance management lifecycle, including expectations, goal setting, mid-year reviews, year-end reviews, and consensus processes.
• Lead and continuously improve program and PMO processes, reporting cadences, communications, and integrated ways of working across the four dimensions.
• Partner with GCS Industry Leaders, GCS Member Firm Growth Leaders across SR&T and T&T, broader GCS Growth leadership, GLCPs, and account teams to align priorities and execution.
• Lead and develop both onshore and offshore resources, fostering collaboration across geographies and time zones while providing coaching, mentoring, and career development support.

Connaissances

Client program management

PMO & reporting

Stakeholder management

Leadership

Communication skills

Formation

Bachelor's degree in Business Administration/Communications or related field

Outils

Microsoft Office suite (Excel, PowerPoint, Word)

Description du poste

Belfast, Bristol, Cambridge, Cardiff, Edinburgh, Leeds, Manchester, Milton Keynes, Reading

Business Line

Enabling Functions

Job Type

Permanent / FTC

Connect to your Industry

Deloitte’s Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class \"One Deloitte\" experience around the world.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

• Own the strategy and execution of GLCP support programming across four dimensions: Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.


• Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.


• Lead execution of the GLCP onboarding program in partnership with Industry Leaders, including welcome calls, onboarding materials, briefing packs, and targeted development sessions.


• Own and execute the GLCP succession planning process in collaboration with GCS Industry Leaders, GLCSPs, and Member Firms to ensure leadership continuity across strategic accounts.


• Design, refresh, and deliver GLCP development offerings so content, formats, and delivery approaches remain relevant to current needs.


• Analyze and synthesize Market, Client, and Account data to develop actionable insights that inform leadership decisions and advance GTM priorities.


• Own the GLCP performance management lifecycle, including expectations, goal setting, mid-year reviews, year-end reviews, and consensus processes.


• Lead and continuously improve program and PMO processes, reporting cadences, communications, and integrated ways of working across the four dimensions.


• Partner with GCS Industry Leaders, GCS Member Firm Growth Leaders across SR&T and T&T, broader GCS Growth leadership, GLCPs, and account teams to align priorities and execution.


• Lead and develop both onshore and offshore resources, fostering collaboration across geographies and time zones while providing coaching, mentoring, and career development support.


• Operate with substantial autonomy in setting priorities, directing execution, allocating team capacity, and resolving complex stakeholder issues with limited senior oversight.

Connect to your skills and professional experience

• Proven experience in client program management, communications, or PMO/reporting functions, ideally within a large, global, matrixed professional-services organization.


• Bachelor’s degree (or equivalent) in Business Administration, Communications, or a related field; advanced degree is a plus.


• Demonstrated team leadership, people management, coaching, and development experience.


• Superior written and oral communication skills, including the ability to prepare senior stakeholder-ready materials and tailor messaging to the audience.


• Advanced stakeholder-management skills and the credibility to work across GCS pillars, senior leaders, GLCPs, and account teams.


• Strong project and program management, PMO, reporting, and time-management capabilities, with the ability to manage multiple assignments independently under pressure.


• Proven ability to operate with autonomy, exercise judgment under uncertainty, and resolve ambiguous, high-stakes, deadline-driven issues with limited oversight.


• Working knowledge of GLCP support programming across Account Leadership, GLCP Development, Account Growth initiatives, and Performance Management.


• Experience designing, developing, and implementing new processes or solutions; experience integrating previously distributed work into a coherent operating model is a plus.


• Mastery of Microsoft Office, including Excel, PowerPoint, and Word.


• Comfort working in a global, matrixed, fast-paced environment with diverse stakeholder expectations

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

\"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable.\" – Deloitte Employee

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers