Senior Manager, Administration 12 month contract

Gen 2 Careers; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading fund administration firm in Greater London is looking for a Fund Administration Manager. You will deliver first-class service to clients, manage a team, and maintain client relationships. The ideal candidate should have 8-10 years of experience in fund administration, with at least 5 years in management. Responsibilities include overseeing team workflows, financial management, and ensuring compliance. This role supports a hybrid working environment, predominantly based in London.

Qualifications

• Minimum of 8-10 years in fund administration or financial services.
• At least 5 years in a supervisory or management role.
• Experience managing complex client relationships.

Responsibilities

• Deliver first-class fund administration service to clients.
• Manage and develop a team of fund administrators.
• Act as key point of contact for clients.

Skills

Fund administration experience

Client relationship management

Team management

Financial analysis

Compliance knowledge

Job description

Whats the role

You will deliver a comprehensive first-class fund administration service to a portfolio of private equity and real estate funds in line with defined business activities. You will be responsible for managing, supervising and developing a team of fund administrators, leading and maintaining client relationships on the team portfolio and serving as a key point of contact for funds clients. This role plays a critical leadership position within the fund administration team and contributes to the strategic development of service delivery.

What you’ll be doing

Your role may include but will not be limited to the following tasks which we call Defined Business Activities. The list of defined business activities is not exhaustive and may be amended from time to time :

Fund Administration

• Responsibility for a portfolio of private equity and real estate funds clients to ensure deadlines and client requirements are met.
• Oversee and review preparation of capital call and distribution workings and notices.
• Review preparation of periodic reporting capital accounts and investor statements.
• Manage with the team ad-hoc investor queries and correspondence.
• Review and release payments for clients, act as authorised signatory.
• Liaise with external contacts including intermediaries, legal advisors and auditors to obtain and provide required information.
• Support onboarding of clients and investors on KYC internal process completion.
• Assist with and contribute to ad hoc projects as required.

Team Management

• Manage a team of fund administrators.
• Plan and prioritise own and team workflow to ensure deadlines are met.
• Delegate tasks appropriately to team members.
• Monitor and review incoming and outgoing correspondence by team members where required.
• Identify training areas for team members.
• Conduct regular informal performance reviews / one to one catch ups.
• Develop and enhance team-specific procedures where necessary.
• Development and presentation of internal training sessions if required.
• Coordinating with internal support teams to ensure clients’ requirements and deadlines are met.
• Monitoring internal support teams performance and provide regular feedback.

Client Relationship Management

• Manage client relationships as key point of contact for some clients.
• Organise and attend relevant client meetings for own and team clients.
• Travel to meet with own and team clients as required (mostly in London or Southampton).
• Prepare client service review packs and attend client service review meetings with or without superior present.
• Communicate to directors regarding outstanding work and situations involving the fund administration team and its clients.
• Assist with creation and maintenance of client‑specific administration procedures.

Financial Management

• Oversee client billing process for the team to ensure correct fees are charged.
• Analyse WIP (work in progress) for own and team clients.
• Monitor and manage aged debts for team.
• Assist department head to manage budget revenue profitability and debtors for management reports.

Compliance and Risk Management

• Ensure team adherence to internal company procedures.
• Comprehensive knowledge of differing requirements / processes for high-risk clients.
• Assist compliance team to conduct periodic reviews on teams clients and ensure actions are taken from the team if required.
• Report and escalate any issues as appropriate.

The ideal background for this role

Experience

• A minimum of 8-10 years relevant fund administration or financial services experience.
• At least 5 years experience in a supervisory or management role.
• Extensive experience in fund administration or equivalent including understanding of fund structure, investor KYC, capital call, distribution, periodic reporting and capital accounts for investors.
• Experience in managing complex client relationships and acting as key client contact.
• Experience of various technology Platforms for fund administration.

Knowledge

• Sound knowledge and understanding appropriate to the level of current industry and legislation, regulation and working practices.
• Sound knowledge of Private Equity and Real Estate Fund Structures through lifecycle.

Role Location / Hybrid Schedule

This role is based in our London office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individuals preferences and circumstances.

Employment Type: Full‑Time

Department / Functional Area: Administration

Vacancy: 1