Senior Manager, Account Executives (SMB)

Intercom; City Of London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading technology company in customer service is seeking a Sales Manager to lead a team of Account Executives in the EMEA region. You will be responsible for developing strategies that drive new business revenue and managing a high-performing team. Ideal candidates should have 6+ years in technology sales, strong leadership skills, and a passion for AI. The role offers competitive salary, equity, and a supportive hybrid work environment.

Benefits

Competitive salary and equity in a fast-growing start-up

Daily lunch and snacks

Regular compensation reviews

Pension scheme with 4% match

Health and dental insurance

Flexible paid time off policy

Paid maternity and paternity leave

Cycle-to-Work Scheme

Qualifications

• 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
• 4+ years of closing experience in IC capacity.
• 2+ years of first line management experience.

Responsibilities

• Build and lead a team of EMEA SB account executives.
• Define and execute the new business strategy, developing playbooks and territory plans.
• Drive accuracy and accountability forecasting revenue within +-9%.

Skills

Technology sales

Team leadership

Program management

Communication skills

Operational mindset

AI passion

Job description

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What’s the opportunity?

The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

What will I be doing?

• Build and lead a team of EMEA SB account executives


• Lead, coach and develop sales professionals ensuring excellence in standards.


• Responsible for new business revenue within our EMEA commercial segment.


• Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.


• Manage planning and team organisational structure and operating cadence (QBRs / large deal reviews and weekly forecasting).


• Drive accuracy and accountability forecasting revenue within +-9%


• Partner with EMEA leadership on company-wide events and initiatives.

What skills do I need?

• 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.


• 4+ years of closing experience in IC capacity


• 2+ years of first line management experience.


• Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.


• Program management experience, proven ability to contribute to strategic programs that add shareholder value.


• Proven track record of building and scaling revenue across EMEA.


• Strong operational mindset skilled at building scalable processes and driving efficiency


• Executive presence and communication skills suitable for engaging with C-level customers & internal executives


• Familiarity with Command of the Message and MEDDPICC (or similar)


• Passion for AI and its transformative potential in customer service


• Experience in a verticalized sales GTMs and outcome based pricing (preferable)

Benefits

• Competitive salary and equity in a fast-growing start-up


• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen


• Regular compensation reviews - we reward great work!


• Pension scheme & match up to 4%


• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents


• Flexible paid time off policy


• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones


• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too


• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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