Senior Manager

Jackalope Digital LLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Faculty in London is seeking a Senior Manager to oversee a critical portfolio of AI-enabled delivery projects for clients and internal teams, driving successful outcomes, managing commercial viability, and nurturing strong relationships.

This entrepreneurial role involves identifying new business opportunities, developing proposals, mentoring cross-functional teams, and acting as a strategic consultant applying structured thinking to real-world problems in Applied AI.

Qualifications

• Experience delivering technology projects, preferably in consulting, technology or data.
• Ability to translate technical detail into business value and trust with customers.
• Structured, analytical thinking and ability to define practical solutions.

Responsibilities

• Oversee delivery of end-to-end project portfolio with quality and margins.
• Maintain strong customer relationships, manage expectations and scope.
• Lead effective project meetings and clear communication with teams and clients.
• Identify risks early and drive mitigation actions for project success.
• Develop compelling proposals and pitches to generate new leads and growth.
• Mentor cross-functional teams and align responsibilities with growth.
• Advise clients on AI strategy, articulating AI value across contexts.

Skills

Technology delivery

Customer trust

Structured thinking

Agile / Scrum / Kanban

Commercials & pricing

Account growth / business development

Job description

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and We're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

In our Professional and Financial Services Business unit, we bring everything we have learned in more than a decade of Applied AI, and use it to help our clients navigate a rapidly changing landscape.

We develop and embed AI solutions which help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe deployment.

About the role

Join us as a Senior Manager to oversee a critical portfolio of projects, acting as the primary senior point of contact for both clients and internal Faculty teams. You will drive successful delivery, manage project commercial viability, and nurture strong customer relationships. This is an entrepreneurial role where you will identify new business opportunities, develop proposals, and contribute to the growth of the business unit. You will lead and mentor cross‑functional teams while acting as a strategic consultant, applying structured thinking to solve complex, real‑world problems with Applied AI.

What you'll be doing:

• Overseeing delivery of an end-to-end project portfolio, ensuring high quality, timely completion, and managing commercial margins

• Forming and maintaining strong, trusted relationships with customers, proactively managing expectations and carefully controlling project scope

• Leading effective project meetings and ensuring clear, consistent communication of purpose and direction to both internal teams and clients

• Identifying risks early, and leading teams to implement effective mitigating actions to ensure project success

• Developing compelling proposals and sales pitches to generate new leads and identify opportunities for additional account growth

• Mentoring and developing project team members’ skills, aligning their responsibilities with their professional growth

• Advising clients on AI strategy and solutions, while articulating the value of AI in diverse business contexts

Who we're looking for:

• You have successful experience in technology delivery, ideally from a consulting, technology, or data‑specific background

• You are adept at building and maintaining customer trust and translating between technical detail and core business challenges

• You can provide a structured, analytical, and technical breakdown of problems, defining solutions that enhance customer workflows

• You have demonstrated experience in the smooth delivery of excellent outcomes, using methodologies like Agile, Scrum, or Kanban

• You are comfortable working in an ambiguous setting and have a clear understanding of how to structure commercials and pricing

• You can identify and implement new business opportunities, including finding growth within accounts and visible support on external business development

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.