Senior Major Incident & IT Service Delivery Lead

Santander USA; Milton Keynes; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading financial institution in the UK is seeking a Major Incident and Service Delivery Lead to enhance IT service stability. The successful candidate will be responsible for overseeing incident management processes, ensuring swift resolutions, and driving data-driven continuous improvements. This role requires significant experience in a regulated environment, strong leadership skills, and the ability to collaborate effectively across teams. Join a team that values innovation and proactive risk management while contributing to the bank's operational resilience.

Benefits

25 days’ holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Competitive rewards

Wellbeing support programs

Global growth opportunities

Qualifications

• Extensive experience in Major Incident and Service Delivery Management in regulated environments.
• Proven record in Incident and Problem Management.
• Strong ability to turn data into actionable insights.

Responsibilities

• Coordinate major incident resolution across technical teams.
• Develop strategies for service delivery.
• Analyze incident trends to find areas for improvement.

Skills

Incident Management

Service Delivery Management

Data Analysis

Risk Management

Change Management

Education

Bachelor’s degree in IT, Computer Science, or related field

ITIL Foundation/Intermediate Certification

Tools

ITIL

ISO 20000

Service Management frameworks

Job description

A leading financial institution in the UK is seeking a Major Incident and Service Delivery Lead to enhance IT service stability. The successful candidate will be responsible for overseeing incident management processes, ensuring swift resolutions, and driving data-driven continuous improvements. This role requires significant experience in a regulated environment, strong leadership skills, and the ability to collaborate effectively across teams. Join a team that values innovation and proactive risk management while contributing to the bank's operational resilience.