Senior Major & Complex Property Loss Adjuster

Sedgwick; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading claims administration firm based in London is seeking an experienced Major Loss Adjuster to join their team. You will manage a portfolio of high-value commercial property claims, providing exceptional service and support to clients during challenging times. The ideal candidate will have strong customer focus, experience with complex claims, and excellent communication skills. This role offers a competitive salary, flexible working options, and comprehensive benefits.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

Fully funded company vehicle or cash allowance

25 days holiday plus bank holidays

Private healthcare plan

Discounts on various products and services

Qualifications

• Strong customer focus and a proven track record of delivering exceptional service.
• Solid experience handling major and complex commercial property claims.
• Excellent communication skills – you listen, explain clearly, and negotiate fairly.
• Confidence working independently and managing your own caseload.
• A proactive, problem-solving mindset with the ability to prioritize and adapt.
• Strong IT skills, ideally with Microsoft Office (especially Excel).
• A full UK Driving Licence – essential for site visits.
• A professional, empathetic approach to client relationships.

Responsibilities

• Manage a portfolio of high-value commercial property claims.
• Guide clients through the claims process with professionalism and empathy.
• Work both independently and as part of a collaborative team.
• Assess damage on-site and compile reports.

Skills

Strong customer focus

Solid experience handling major and complex commercial property claims

Excellent communication skills

Confidence working independently

Proactive problem-solving mindset

Strong IT skills

ACII/ACILA or equivalent qualifications

Full UK Driving Licence

Empathetic approach to client relationships

Experience in account management

Education

ACII/ACILA or equivalent qualifications

Tools

Microsoft Office (Excel)

Job description

A leading claims administration firm based in London is seeking an experienced Major Loss Adjuster to join their team. You will manage a portfolio of high-value commercial property claims, providing exceptional service and support to clients during challenging times. The ideal candidate will have strong customer focus, experience with complex claims, and excellent communication skills. This role offers a competitive salary, flexible working options, and comprehensive benefits.