Senior Maintenance Planner in Hammersmith

Energy Jobline CVL; City Of London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A local housing association in London is seeking a Senior Maintenance Planner to manage repair requests, coordinate schedules with tenants and contractors, and ensure high-quality customer service. The ideal candidate will have experience in a similar role within the housing sector, strong communication skills, and proficiency in software for record-keeping. This permanent position offers a competitive salary of up to £33k per annum.

Qualifications

• Experience in a similar Senior Planner or Team Lead role.
• Strong organizational skills and ability to prioritize tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming repair requests through various communication channels.
• Log repair requests accurately and prioritize based on urgency.
• Coordinate repair schedules with tenants and contractors.

Skills

Organizational skills

Communication skills

Proficiency in software

Problem-solving

Job description

Overview

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Senior Maintenance Planner – Housing Association (Hammersmith)

Senior Maintenance Planner role for a local housing association in Hammersmith.

Role details: permanent position with a salary up to £33k per annum. Working hours are 8-5, Monday to Friday.

Location: London area with contracts in and around London; the client is affiliated with many local councils and main contractors.

Responsibilities

• Handle incoming repair requests through various communication channels (phone, email, online portals).
• Log repair requests accurately into the system and prioritize based on urgency and severity.
• Coordinate repair schedules with tenants and external contractors.
• Communicate effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
• Monitor the progress of repairs and ensure timely completion within agreed service levels.
• Manage administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
• Conduct follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements

• Experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
• Excellent verbal and written communication skills, with the ability to interact professionally with tenants, contractors, and colleagues.
• Proficiency in using computer software and databases for data entry, record-keeping, and communication.
• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

Application

If you would like to be considered for the above role, please apply with an up-to-date CV. If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.