Senior Maintenance Planner

Skilled Careers; City Of London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A local housing association in London seeks a Senior Maintenance Planner to manage repair requests and coordinate schedules with tenants and contractors. Candidates must have prior experience in a similar role, possess strong organizational and communication skills, and be proficient in data management. The role offers a salary of up to £33k per annum, with full-time hours from 8 AM to 5 PM, Monday to Friday.

Qualifications

• Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handling incoming repair requests through various communication channels.
• Logging repair requests accurately and prioritizing based on urgency.
• Coordinating repair schedules with tenants and external contractors.

Skills

Organizational skills

Excellent communication

Data entry proficiency

Problem-solving

Job description

Overview

Senior Maintenance Planner role for a local housing association in Hammersmith.

MUST HAVE EXPERIENCE

Working for a reputable housing association with many contracts in and around London, the client is affiliated with many local councils and main contractors working alongside them helping to build a better community.

Salary: up to £33k per annum

Hours: 8-5, Mon - Fri

Responsibilities

• Handling incoming repair requests through various communication channels (phone, email, online portals).
• Logging repair requests accurately into the system and prioritizing based on urgency and severity.
• Coordinating repair schedules with tenants and external contractors.
• Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
• Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
• Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
• Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements

• Previous experience in a similar Senior Planner or Team Lead role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
• Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

How to apply

If you would like to be considered for the above role, please apply with an up-to-date CV