Senior Licensing & Compliance Officer (Hybrid)

Cornwall Council; England; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Employee health and wellbeing program

Employee discounts

Job summary

Cornwall Council is seeking a Senior Technical Officer to provide administrative and technical support for licensing functions, primarily Taxi and Private Hire and Temporary Event notices. You will work with colleagues and stakeholders to ensure processes are accurate, timely, and compliant with legislation.

The role requires 5 GCSEs, strong IT and customer service skills, and the ability to work both independently and as part of a team.

Qualifications

• 5 GCSEs or equivalent.
• Friendly approachable manner.
• Experience in an administrative or customer-focused role.
• Strong attention to detail and ability to manage competing priorities.
• Good understanding of IT systems and databases.
• Ability to interpret procedures and apply them consistently.
• Confidence in working both independently and as part of a team.
• Willingness to learn and develop knowledge of relevant legislation and regulatory processes.

Responsibilities

• Provide efficient administrative and technical support across licensing functions.
• Process applications, arrange bookings and handle payments.
• Assess and determine straightforward cases ensuring compliance with legal requirements and deadlines.
• Maintain accuracy in data handling, record keeping and reporting.
• Collaborate with colleagues and stakeholders to improve service delivery.
• Take responsibility for personal development and contribute to service planning.

Skills

Attention to detail

Customer service

Teamwork

IT systems literacy

Education

5 GCSEs or equivalent

Tools

IT systems and databases

Job description

Cornwall Council is seeking a Senior Technical Officer to provide administrative and technical support for licensing functions, primarily Taxi and Private Hire and Temporary Event notices. You will work with colleagues and stakeholders to ensure processes are accurate, timely, and compliant with legislation.

The role requires 5 GCSEs, strong IT and customer service skills, and the ability to work both independently and as part of a team.