Senior Liability Adjuster

MPJ Recruitment; City Of London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading specialist claims management firm in Southeast England is seeking a Senior Liability Adjuster to manage complex liability claims such as Employers' and Public Liability. The role involves site visits, report production, and maintaining client relationships. Ideal candidates will have significant adjusting experience and strong negotiation skills. The position offers a generous bonus scheme, car allowance, and flexible working arrangements.

Benefits

Generous Bonus scheme

Car allowance

Flexible pension scheme

Private medical insurance

30 days annual leave + bank holidays

Funded professional development (CII/CILA qualifications)

Laptop, mobile phone, and full IT support

Flexible and hybrid working arrangements

Qualifications

• Significant experience as a Senior Liability / Liability Adjuster, ideally with complex case exposure.
• Strong knowledge of Employers' Liability, Public Liability, and Product Liability claims.
• Proven ability to manage client relationships effectively.

Responsibilities

• Independently manage and investigate complex liability claims.
• Conduct site visits and gather evidence.
• Produce high-quality reports with legal reasoning.

Skills

Report writing

Negotiation

Communication

Client management

Independent working

Job description

Senior Liability Adjuster

Up to £65,000 DOE plus bonus & monthly car allowance

Field based covering Southeast England

Monday-Friday 9am-5pm

Full-time, Permanent

We are a leading provider of specialist claims management and loss adjusting services within the UK insurance market. With a strong reputation for technical expertise, quality fieldwork and a client‑focused service delivery, we support our clients across a wide range of property and casualty claims.

We are intent on challenging the adjusting market to be the best it can be, and to promote adjusting as a specialised, and critical, aspect of the insurance industry. We believe in the importance of high‑quality field work, and treating policyholders as we treat our customers, whilst also removing the process‑driving nature of adjusting that has developed over recent years.

As part of our strategic expansion, we are seeking a Senior Liability Adjuster to join our growing team. This is a high‑profile role offering the opportunity to handle complex cases, and to play a key part in our service delivery across the Southeast and wider areas, with a view to also developing client relationships.

Role Purpose

To independently manage, investigate and handle a range of complex liability claims, including Employers' Liability (EL), Public Liability (PL), Product Liability and CAR cases. You will be responsible for delivering expert investigations, providing clear and detailed reporting, and maintaining high standards of client service.

Senior Liability Adjuster Key Responsibilities

• Conduct site visits and witness interviews to gather factual and documentary evidence.
• Assess liability, causation, quantum, and policy indemnity on a case‑by‑case basis.
• Produce high‑quality reports with sound technical and legal reasoning.
• Manage a diverse caseload of liability claims.
• Ensure compliance with SLAs, KPIs, and regulatory requirements.
• Maintain accurate and timely records using internal systems and platforms.
• Act as a key liaison point for Clients.
• Attend meetings and case reviews as required, offering technical input and strategic advice.
• Represent the company at local industry events.
• Mentor junior team members and contribute to technical training initiatives.
• Share best practices and support continuous improvement across the team.
• Assist with the internal QA and Audit processes.

Essential Experience and Skills

• Significant experience as a Senior Liability / Liability Adjuster, ideally with complex case exposure.
• Strong knowledge of EL, PL, and Product Liability claims.
• Excellent report writing, negotiation, and communication skills.
• Proven ability to manage client relationships effectively.
• Ability to work independently.

Senior Liability Adjuster Benefits

• Generous Bonus scheme linked to fee earnings.
• Car allowance
• Flexible pension scheme
• Private medical insurance
• 30 days annual leave + bank holidays
• Funded professional development (CII/CILA qualifications)
• Laptop, mobile phone, and full IT support
• Flexible and hybrid working arrangements.

Please click APPLY if you feel that this role is suitable to your experience and skillset and we will be in touch shortly to discuss the role further.