Senior Legal Technologist

Birketts LLP; Cambridge; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days holiday (FTE)

Private Healthcare with BUPA

Pension scheme

Job summary

Birketts LLP is seeking a Senior Legal Technologist with strong HighQ experience to lead the design, configuration and adoption of technology solutions that improve client collaboration, matter delivery and reporting. You will collaborate with partners, lawyers, IT and clients to gather requirements, build HighQ sites and dashboards, and support technology-enabled legal service delivery.

The successful candidate will bring hands-on HighQ administration, stakeholder management and practical

Qualifications

• HighQ Administrator or equivalent platform certification would be highly desirable.
• Demonstrable hands-on HighQ experience is essential.
• Experience in a law firm, legal technology consultancy, or professional services environment.
• Ability to understand legal processes, map user journeys and design practical technology solutions.
• Comfortable configuring platforms, testing solutions, and working with IT or vendor teams.

Responsibilities

• Design, configure and implement HighQ sites, client portals and matter workspaces.
• Develop workflow-enabled solutions using HighQ forms, tasks, notifications and automation.
• Configure permissions, groups, access models and governance controls.
• Create dashboards, reporting views and MI to support matter delivery and client transparency.
• Maintain development standards, templates and platform documentation.
• Test, iterate and document solutions before and after launch.
• Support adoption of HighQ tools across practice groups and client teams.
• Provide training materials, guides and demonstrations to users.

Skills

HighQ administration

Stakeholder management

Workflow automation

Legal technology

Microsoft 365

Tools

HighQ

Publisher

Job description

About Us

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

About Us

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.

The work you will be doing

We are seeking a Senior Legal Technologist with strong HighQ experience to join a leading UK law firm. This role will support the design, configuration and adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting.

You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery.

The successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous.

Main Responsibilities include:

• Design, configure and implement HighQ sites, client portals, matter workspaces and collaboration platforms.
• Develop workflow-enabled solutions using HighQ forms, tasks, notifications, alerts and automation capabilities.
• Configure permissions, groups, access models, governance controls and security settings in line with firm policy.
• Create dashboards, reporting views and management information to support matter delivery and client transparency.
• Maintain HighQ development standards, reusable templates, site structures and platform documentation.
• Support HighQ troubleshooting, enhancement requests, user queries and continuous improvement activity.
• Gather requirements from legal teams and translate legal or operational needs into practical technology solutions.
• Support implementation of legal technology tools across practice groups and client teams.
• Contribute to solution design for document automation, workflow automation, contract lifecycle management, collaboration platforms, knowledge solutions, AI tools and matter management technologies.
• Work with IT, information security and third party vendors to ensure solutions are secure, scalable and supportable.
• Test, iterate and document solutions before and after launch.
• Identify opportunities to improve legal service delivery through better use of technology, data and automation.
• Support innovation pilots, proof-of-concept projects and client-facing technology demonstrations.
• Deliver user training, guidance materials, quick reference guides and show-and-tell sessions.
• Promote adoption by explaining technology benefits in practical, lawyer-friendly and client-focused terms.
• Track usage, adoption and value delivered by legal technology solutions.
• Facilitate discovery workshops with partners, lawyers, business services teams and clients.
• Act as a trusted adviser to legal teams on the use of HighQ and other legal technology platforms.
• Support client pitches, panel responses and demonstrations where technology-enabled delivery is a differentiator.
• Prepare clear recommendations, implementation plans and progress updates for senior stakeholders.
• Build confidence in HighQ through practical, commercially aware and lawyer-friendly advice.
• Support HighQ platform governance, administration and housekeeping.
• Maintain documentation, design standards and best practice guidance for HighQ and other legal technology solutions.
• Ensure solutions are aligned with information security, data protection, confidentiality and professional services requirements.
• Monitor platform performance, enhancement requests, risk issues and user feedback.
• Coach and mentor junior legal technologists, innovation analysts or operational colleagues on HighQ design, build and governance standards.
• Develop training materials, playbooks, quick reference guides and show-and-tell content to improve adoption and consistency.
• Promote continuous improvement by capturing lessons learned, user feedback and opportunities for reuse or automation.
• Support the development of a mature, scalable legal technology operating model across the firm

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

What we are looking for

• HighQ Administrator or equivalent platform certification would be highly desirable. Demonstrable hands-on HighQ experience is essential.
• Experience in a law firm, legal technology consultancy, alternative legal services provider, in-house legal operations team or professional services environment.
• Ability to understand legal processes, define requirements, map user journeys and design practical technology solutions.
• Comfortable configuring platforms, testing solutions, documenting builds and working with IT or vendor teams.
• Familiarity with legal workflows, matter management, document processes, collaboration models and client service delivery.
• Able to plan, prioritise and deliver multiple technology workstreams while managing dependencies and stakeholders.
• Strong written and verbal communication, including user guidance, training materials, demos and senior stakeholder updates.
• Ability to use reporting and usage information to assess adoption, value and areas for improvement.
• Understands law firm economics, client expectations, risk management and the importance of technology-enabled value delivery.

Hybrid Working

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week.

We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Benefits

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Dress for your Day Policy

You can find out more on our website: https://www.birketts.co.uk/recognition-reward-benefits/

Inclusivity and Culture

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/

Artificial Intelligence (AI)

At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.

Our expectations regarding AI use in applications:

• Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.
• Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.
• If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.
• Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.
• AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values.

We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.

If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via [e-mail]