Senior Legal & Privacy Manager

PetLab Co.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private Health Care

Annual Leave 28 days

Puppy Therapy

Life Assurance

Pension Scheme

Job summary

PetLab Co. is seeking a Senior Legal & Privacy Manager to oversee the privacy programme and legal operations for a fast-moving, international consumer business.

The role partners closely with the General Counsel to triage issues, set priorities, and steer decisions through for timely closure. We value strong privacy expertise, commercial pragmatism, and the ability to influence across technical, marketing, and growth teams.

Qualifications

• Substantial in-house legal, privacy or compliance experience.
• Hands-on privacy and data protection experience: DPIAs, DPAs, data subject rights, cookies.
• Experience running legal or compliance workflows and a varied caseload from intake through to closure.
• Desirable: law degree or privacy qualification (CIPP/E, CIPM) and experience in e-commerce or regulated consumer sectors.

Responsibilities

• Oversee and manage the privacy programme across the UK, EU, US and Canada.
• Lead DPIAs, data processing terms, incidents, and data subject requests.
• Coordinate contract lifecycle and vendor risk reviews with stakeholders.
• Develop and maintain policies, notices, and training on privacy and governance.
• Mentor and develop the Legal Assistant and support GC on disputes and regulatory matters.

Skills

Legal experience

Privacy experience

Stakeholder management

Commercial judgement

Education

Law degree

Tools

AI tools

Job description

Title: Senior Legal & Privacy Manager

Location: Hybrid or Remote in UK with Occasional Travel to our Central London Office

Position: Permanent

Reports to: General Counsel

AboutPetlabCo

PetLab Co. is the world’s fastest-growing pet supplement business.Launching in 2018, we successfully achieved a 9-figure revenue last year.We have a loyal community of loving pet parents and over 1.5 million happy dogs whose lives have been positivelyimpactedby our innovative products. Our team is vibrant, fast-moving, and customer-driven where high-performers are valued and rewarded. And it is the ideal place for an ambitious, hardworking, animal lover who wants to progress their career rapidly.

The Role

A senior role in PetLab Co.'s Legal function, working in partnership with the General Counsel.You'llrun the day-to-day of our privacyprogrammeand legal operations, and independently progress commercial, consumer,IPand governance matters within agreed parameters.You'llbe the coordination point across Legal: triaging new matters, setting priorities, forming practical recommendations, managing stakeholders, and seeing decisions through to completion, resolving what you can and escalating what needs the General Counsel.

Thisisn'ta traditional Legal Counsel role, and qualifying as a lawyerisn'trequired.We'relooking for strong legal fluency, real privacyexpertise, and the judgement and operational discipline to help a small team support a fast-moving international business.

Whatwe'relooking for

An experienced legal, privacy or compliance professional who pairs substantive knowledge with operational judgement. You interpret contracts and regulatory requirements, turn them into action, and keep multiple matters moving without losing sight of risk or commercial priority.

You have significant hands-on data privacy experience: assessing new processing activities, negotiating data processing terms, handling privacyincidentsand data subject requests, and working with technical and commercial teams to understand whatactually happensto personal data.

You create leverage for the General Counsel. You gather the facts, find the real issue, form a recommendation, and own matters through to closure rather than treating advice as the finish line.You'repragmatic and commercially minded, more interested in finding a compliant route than flagging risk and stopping there.

Your day-to-day

Youwon'thave doneallofthis before, and youdon'tneed tohave.The essentials are deep hands-on privacy experience and the ability to work across a broad legal remit.

Privacy and data protection

• Oversee and coordinatethe privacyprogrammeacross the UK, EU,USand Canada, with theeneralCounsel,Cybersecurityand business teams.

• Advise early and practically on new or changed uses of personal data (marketing tech, CRM, analytics, AI, vendor initiatives).

• Lead DPIAs, legitimate interests and other privacy risk assessments, recording decisions,mitigationsand ownership.

• Review and negotiate DPAs and privacy terms, assess vendors handling personal data, and find workable safeguards.

• Coordinate incident response (fact-gathering, documentation, escalation) and manage data subject requests to resolution.

• Maintain the record of processing, retention framework, privacy and cookie notices and consent standards, and keep teams updated as the law changes.

• Support any appointed Data Protection Officer, should one berequired.

Legal operations and matter management

• Own Legal's intake and matter management: triage,prioritise, progress and close, and keep visibility over deadlines,dependenciesand open actions.

• Act as the coordination point between the General Counsel, business stakeholders, externalcounseland other advisers.

• Progress routine and moderately complex matters independently; escalate significant or precedent-setting issues accordingly.

• Improve workflows, playbooks,templatesand knowledge management, usingappropriate AItools in line with our confidentiality,privacyand security requirements.

Commercial contracts

• Manage the contract lifecycle from intake to post-signature, working with the General Counsel on higher-risk or strategic agreements.

• Draft,reviewand help negotiate NDAs, DPAs and commercial agreements across marketing, technology, supply chain, professional servicesetcwithin agreed positions.

• Coordinate vendor onboarding and risk review with Finance, Procurement, Cybersecurityetc, tracking renewals, notice periodsetc

Intellectual property and brand protection

• Coordinate the international trademark portfolio and register with the General Counsel and external counsel on filings,strategyand disputes.

• Handle day-to-day brand protection and enforcement (counterfeits, impersonation, content theft,unauthorisedbrand use)etc

Consumer law and customer-facing documentation

• Maintain terms of sale, return policies, DISCLAIMERS and other customer-facing legal documentation across the UK,USand Canadian sites.
• Support the General Counsel inadvisingMarketing, Growth, and CX on customer journeys, subscriptions,checkoutand post-purchase commsetc
• Coordinate readiness for new consumer-law requirements (eg.UK subscription-contract regime) andmaintaindisclosure standards for Compliance and Marketing.

Policies,governanceand training

• Coordinate the review of corporate policies and published statements, including the modern slavery statement and code of ethics.

• Develop and deliver practical training on privacy, legal processes, IP,disclosuresand endorsements.

Team and stakeholders

• Manage,mentorand develop our Legal Assistant.

• Support the General Counsel on disputes, regulatory correspondence, employmentmattersand other priorities.

• Build trusted relationships across thebusiness, andcommunicate legal and privacy requirements clearly to non-legal audiences.

Essential

• Substantial in-house legal, privacy or compliance experience, with strong legal literacy and the ability to apply legal and regulatory requirements in a commercial setting.

• Significant hands-on privacy and data protection experience acrossmany of thefollwing: vendor assessments and DPAs, DPIAs, data subject rights, privacy notices, cookies and consent, incident response, records of processing and data retention.

• Experience running legal or compliance workflows and a varied caseload from intake through to closure.

• Strong commercial judgement and the confidence to progressmattersindependently, whilerecognisingwhen to escalates.

• Strong written and verbal communication, translating complex requirements for non-legal audiences.

• Strong stakeholder management and the credibility to influence senior commercial and technical colleagues.

• A high degree of professional ethics,discretionand integrity.

• Willingness to give and receive direct feedback, andto challengeandbe challenged.

Desirable

• A law degree, qualification as a lawyer, or another relevant legal or privacy qualification (advantageous, notrequired).

• Arecognisedprivacy certification such as CIPP/E, CIPM or equivalent.

• Experience in e-commerce, D2C, consumerhealthor another regulated consumer category.

• Exposure to US or Canadian privacy, consumerprotectionor advertising requirements.

• Experience reviewing commercial contracts or managing contract lifecycle processes.

• Experience with trademark portfolio administration, brandprotectionor online enforcement.

• Private Health Care through Vitality
• Generous Annual Leave - 28 days + public and bank holidays
• Help@Hand – Employee Assistance Programme
• Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%!
• Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important!
• Nursery Salary Sacrifice Scheme
• Generous Learning and development budget – We always want you to keep learning.
• Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin once a year.
• Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office.
• Working Environment – dogs are welcome!
• Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary.
• Discount Vouchers & Gym Memberships – get discounts at a whole range of retailers and gym memberships through our provider, WellHub.
• Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance.
• Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity.

Diversity & Inclusion Statement

PetLabCo. is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation, and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!