Senior Leader, Patient Experience & Voice Strategy

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Annual leave

NHS Pension

Health and wellbeing support

Staff discounts

Recognition initiatives

Job summary

Gloucestershire Hospitals NHS Foundation Trust seeks an Associate Director of Patient Experience and Voice to ensure patient, carer and community voices shape strategy and services. You will provide leadership for complaints, PALS, surveys and co-design, and oversee Chaplaincy, equality, accessibility and volunteers.

You will chair key groups, integrate patient experience with safety and regulatory assurance, and lead teams to deliver tangible improvements in experience and outcomes.

Responsibilities

• Provide strategic and corporate leadership for the Trust-wide Patient Experience and Voice portfolio, translating priorities into clear policies, standards, improvement programmes and measurable outcomes.
• Ensure patient, carer and community voices influence strategy, governance, service design and evaluation through engagement and co-design.
• Lead systems for capturing, analysing, acting on complaints, PALS, surveys, patient stories and community feedback to identify inequalities and improvement priorities.
• Provide senior oversight of complex complaints and poor experiences, ensuring advocacy, learning and escalation of risks.
• Hold corporate oversight of patient experience services including complaints, PALS, surveys, involvement and co-design, carers, Chaplaincy and Spiritual Care, equality and inclusion, information, volunteers, ward clerks and Arts Programme.
• Provide Executive and Board assurance, chair the Patient Experience and Voice Improvement Group and integrate patient experience with safety and regulatory assurance.
• Lead and develop specialist and operational teams, setting workforce priorities and ensuring wellbeing and succession.

Job description

Gloucestershire Hospitals NHS Foundation Trust seeks an Associate Director of Patient Experience and Voice to ensure patient, carer and community voices shape strategy and services. You will provide leadership for complaints, PALS, surveys and co-design, and oversee Chaplaincy, equality, accessibility and volunteers.

You will chair key groups, integrate patient experience with safety and regulatory assurance, and lead teams to deliver tangible improvements in experience and outcomes.