Senior Leader, Patient Experience & Public Engagement

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Patient Experience and Public Engagement Manager to develop strategies and lead a team focused on improving patient experiences. The ideal candidate will have specialist knowledge of healthcare regulations, extensive experience in managing patient engagement, and strong leadership skills. This role involves collaboration with various stakeholders to implement best practices and monitor service quality. The Trust is committed to inclusivity and welcomes applications from diverse backgrounds.

Benefits

Commitment to diversity and inclusion

Supportive team environment

Qualifications

• In-depth specialist knowledge of healthcare regulations and standards.
• Extensive experience in patient experience and public engagement within the healthcare sector.
• Demonstrable senior management experience in complex organizations, preferably in the NHS.

Responsibilities

• Lead and develop a Patient Experience and Public Engagement Strategy.
• Oversee the Complaints, PALS, Volunteer services and patient-engagement initiatives.
• Ensure up-to-date policies and procedures are relevant and complied with.

Skills

Leadership skills

Strong communication skills

Project management

Negotiation skills

Problem-solving skills

Education

Master's degree or equivalent experience

Business / Project management qualification

Leadership / governance qualification

Tools

Datix

Job description

A leading healthcare provider in the UK is seeking a Patient Experience and Public Engagement Manager to develop strategies and lead a team focused on improving patient experiences. The ideal candidate will have specialist knowledge of healthcare regulations, extensive experience in managing patient engagement, and strong leadership skills. This role involves collaboration with various stakeholders to implement best practices and monitor service quality. The Trust is committed to inclusivity and welcomes applications from diverse backgrounds.