Senior Lead Site Reliability Engineer - Vice President

JPMorgan Chase & Co.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services firm is seeking a Lead Site Reliability Engineer to define the future of their applications and platforms. The ideal candidate will provide technical leadership, engage in resiliency design reviews, and implement best practices in reliability and performance. You will lead initiatives to enhance the performance of applications, collaborate with stakeholders, and guide your team in technical issues. This role offers a competitive salary and is based in Greater London.

Qualifications

• Formal training or certification in system design concepts with advanced experience.
• Deep proficiency in reliability and performance practices.
• Fluency in at least one programming language such as Python or Java.

Responsibilities

• Champion site reliability culture and practices.
• Lead initiatives to improve reliability and stability.
• Collaborate on service level objectives and error budgets.
• Proactively identify technology-related bottlenecks.

Skills

System design concepts

Reliability

Programming languages (Python, Java Spring Boot, .Net)

Observability (Grafana, Dynatrace, Prometheus)

CI/CD tools (Jenkins, GitLab, Terraform)

Container orchestration (ECS, Kubernetes, Docker)

Networking technologies

Problem-solving

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Job description

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large‑sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data‑driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology‑related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Formal training or certification on system design concepts and proficient advanced experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues
• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self‑educate and evaluate new technology
• Ability to teach new programming languages to team members

Preferred qualifications, capabilities, and skills

• Experience with AWS and Python

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.