Senior Lead, Customer Resolution & Service Improvement

Government Recruitment Service; Plymouth; Presencial; GBP 59.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Government Recruitment Service is hiring a Customer Resolution Senior Lead for Plymouth. The role leads about 150 colleagues across several service centres, overseeing complaint handling, high-profile escalations, and interactions with bodies like ICE and PHSO.

You will drive improvements using customer insight, shape future service strategies, and work with senior stakeholders to deliver high-quality outcomes in a fast-paced, ministerial-facing environment.

Formación

Responsabilidades

Descripción del empleo

Government Recruitment Service is hiring a Customer Resolution Senior Lead for Plymouth. The role leads about 150 colleagues across several service centres, overseeing complaint handling, high-profile escalations, and interactions with bodies like ICE and PHSO.

You will drive improvements using customer insight, shape future service strategies, and work with senior stakeholders to deliver high-quality outcomes in a fast-paced, ministerial-facing environment.