Senior Lead Claims Strategist & Mentor (Hybrid)

NHBC; Milton Keynes; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading insurance provider in Milton Keynes is seeking a Senior Lead Claims Handler to manage complex claims cases. You will focus on delivering efficient claims handling while mentoring colleagues. Ideal candidates will have significant claims management experience, strong communication, and project management skills. The role offers a competitive salary and a structured benefits package, along with opportunities for personal and professional growth.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced parental leave and pay

Qualifications

• Extensive knowledge and experience of claims management.
• Demonstrable administrative and project management skills.
• Understanding of legal and regulatory frameworks.

Responsibilities

• Manage and deliver claims to conclusion.
• Research and direct investigations on large/complex cases.
• Coach and mentor colleagues in the department.

Skills

Claims management knowledge

Administrative skills

Project management skills

Regulatory knowledge

Communication skills

Negotiation skills

Mentorship

Education

GCSE A-C English and Maths

NVQ L3 or equivalent

Job description

A leading insurance provider in Milton Keynes is seeking a Senior Lead Claims Handler to manage complex claims cases. You will focus on delivering efficient claims handling while mentoring colleagues. Ideal candidates will have significant claims management experience, strong communication, and project management skills. The role offers a competitive salary and a structured benefits package, along with opportunities for personal and professional growth.