Senior IT Technician

Hunter Selection; Gloucester; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading recruitment consultancy is seeking a Senior IT Technician in Gloucester to assist users with IT issues across Microsoft applications. This role involves providing IT support via telephone, emails, and tickets while working to agreed SLAs. Strong knowledge of Windows OS, Office365, and basic networking skills are required. This position offers a competitive salary and benefits including 25 days holiday, health programs, and more.

Benefits

25 days + bank holiday rising with length of service

Health & wellbeing programme

Pension

Discount scheme

Company events

Responsibilities

• Acting as the first point of contact for all IT Support queries.
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely and acting as a leader for the Junior Technician.
• Researching and documenting solutions to problems.

Skills

Good working knowledge of Windows operating systems (10/11)

Experience with Office365 applications and environment

Understanding of Active Directory and Windows Server

Basic networking skills (TCP/IP, DNS and DHCP)

Excellent communication skills both written and verbal

Job description

Overview

Senior IT Technician - Gloucester - 29,064 - 32,597

We have an excellent opportunity for a Senior IT Technician to join an Education organisation. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You\'ll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits

• 25 days + bank holiday rising with length of service
• Health & wellbeing programme
• Pension
• Discount scheme
• Company events + more

Responsibilities

• Acting as the first point of contact for all IT Support queries
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely and acting as a leader for the Juniour Technician ensuring tickets are resolved where needed.
• Researching and documenting solutions to problems on the company\'s knowledge base.

Qualifications

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this role or looking for something similar, please contact Harry directly on (url removed)

If you are interested in this position please click \"apply\".

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.