Senior IT Systems Support

DHL Germany; Coleshill CP; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading supply chain enterprise located in Coleshill is seeking a Senior IT System Support to provide on-site IT assistance and customer liaison. The role involves overseeing an IT team, leading change initiatives, and coordinating IT solutions with business partners. The ideal candidate has strong IT management experience within a logistics environment and proficiency in Warehouse Management Systems like Blue Yonder or Manhattan. This position offers competitive benefits and a dynamic work environment.

Benefits

Private Medical Insurance

25 days annual leave

Discretionary bonus

Flexible working arrangements

Generous pension scheme

Free GP consultations

Lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Strong IT team management skills overseeing 6 IT Analysts.
• Experience in logistics or supply chain industry is desirable.
• Experience handling internal customers and stakeholders with good influencing skills.

Responsibilities

• Coordinate central IT functions and local change management.
• Lead the on-site IT team and manage IT incidents.
• Enhance IT services by collaborating with site-based operations.

Skills

Logistics or Supply Chain Industry knowledge

IT team management

Internal Customer and Stakeholder Management

Warehouse Management System (WMS)

Interest in business technology

SQL and report writing

Change management experience

Tools

PowerBI

Blue Yonder WMS

Manhattan WMS

Dispatcher WMS

Job description

Grade: RCS Grade M

Contract Type: Permanent (Full-Time)

Location: Hams Hall, Coleshill Birmingham

DHL, an award-winning, leading supply chain business is seeking a Senior IT System Support, providing on-site IT support within a Business unit and act as customer liaison for all IT services impacting the site.

IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value‑adding change through standardisation, differentiation, and innovation.

WHAT YOU'LL DO

• Drive Performance: Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination and support the management of IT products.
• Innovate: Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT. Work with site-based operations teams to identify areas of development to the IT services.
• Lead with Purpose: Provide leadership and management to the on-site IT team representing the IT agenda across the site. Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
• Customer Relationships - lead and co‑ordinate relationships and communication with business partners and customers.
• Ensure Compliance: Delivery and adherence to DHL IT Strategy and Governance. Including IT Change Management, Training and Documentation.

WHAT YOU'LL BRING

• Logistics or Supply Chain Industry knowledge is desirable.
• IT experience in a large complex organisation with strong IT team management skill of a team of 6 IT Analysts.
• Experience of Internal Customer and Stakeholder Management with good influencing skills.
• Warehouse Management System (WMS) – ideally in Blue Yonder WMS, but you could also have Manhattan or Dispatcher experience.
• Must have an interest in business technology and how to apply it in an operational environment.
• SQL and report writing experience using PowerBI, Vue or WMS reports is desirable.
• Experience of working on change management activities.

WHY JOIN US?

• Private Medical Insurance
• 25 days annual leave with the option to buy additional days.
• Discretionary bonus based on performance.
• We're happy to talk about flexible working – just ask about alternative patterns at interview.
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Hundreds of retail and lifestyle discounts.
• Affordable loans, savings schemes and free mortgage advice.
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 24th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.