Senior IT Systems Engineer & Escalation

Alexander Mae (Bristol) Ltd; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is assisting a client in Newport, UK, to find a Senior IT Systems Engineer. The role involves supporting a managed IT service desk and acting as a technical escalation point. Candidates should have strong skills in Azure platforms, cloud-based systems, and traditional server operating systems. The position focuses on technical support, training team members, and managing service desk operations. This is an exciting opportunity for those looking to leverage their IT expertise in a dynamic environment.

Qualifications

• Experience in providing technical support through service tickets.
• Familiarity with vulnerability management and patching.
• Ability to train non-technical staff on support issues.

Responsibilities

• Act as a technical escalation point to the IT service desk.
• Assist with pre-sales technical support.
• Provide technical support via tickets and emails.

Skills

Azure platform expertise

Cloud-based systems knowledge

Server operating systems

Technical escalation point experience

Job description

Job Description

The Job

Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.

Responsibilities

• Acting as a technical escalation point to the IT service desk
• Assist with pre-sales technical support
• Providing technical support by way of support tickets and emails
• Answering the phone when needed
• Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting
• Acting as primary technical lead
• Training other members of the desk, or assisting non technical staff with support issues
• Answering to the service desk manager

A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems.

The Person

For this role, our client is seeking someone with the following skills and experience.

Previous experience held in an...