Senior IT Systems Engineer

Set2Recruit; Preston; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading managed service provider in Preston is seeking a Senior IT Systems Engineer/Automation Engineer to drive automation initiatives and improve operational efficiency. In this role, you will own the design and management of automation solutions, collaborate with teams to identify opportunities, and create a structured automation library. The ideal candidate has MSP experience, strong problem-solving skills, and proficiency in technologies like N-Central RMM and PowerShell. This position offers a hybrid work model.

Qualifications

• Mid-to-senior level engineer with Managed Service Provider experience.
• Ability to lead initiatives and own workload.
• Strong communication skills with both technical and non-technical stakeholders.

Responsibilities

• Own the design and management of automation solutions.
• Develop and maintain policies and scripts in N-Central RMM.
• Build automation and integrations across various platforms.
• Create and maintain PowerShell scripts to optimize workflows.
• Support SOC alert optimization and collaboration with internal teams.

Skills

Automation expertise

Problem-solving

Communication skills

Analytical mindset

MSP experience

Tools

N-Central RMM

PowerShell

Halo PSA

API integrations

Microsoft 365

Azure

Job description

Senior IT Systems Engineer/Automation Engineer

Location: Preston, UK (Hybrid - 2-3 days onsite)

Industry: Managed Service Provider (MSP)

Role Type: Permanent | Internal-facing

All applicants must have the right to work in the UK

The Opportunity

We’re recruiting an Automation Engineer for a well-established and forward-thinking MSP that is investing heavily in automation and operational efficiency. This is a newly created role, designed to remove reliance on manual processes and drive smarter, scalable ways of working.

This position is a strategic, build-focused role, where you'll take ownership of automation across the business. You'll work closely with senior stakeholders, define best practices, and have a real impact on service delivery and business performance.

The Role

You'll act as the internal subject matter expert for automation, responsible for designing, building, and maintaining automation across multiple platforms, with a strong emphasis on N-Central RMM. Operating with a high level of autonomy, you'll bridge the gap between technical teams and leadership, identifying inefficiencies and delivering end-to-end solutions.

Key Responsibilities

• Own the discovery, design, build, and ongoing management of automation solutions
• Develop, optimise, and maintain N-Central RMM policies, scripts, monitoring templates, and workflows
• Build automation and integrations across Halo PSA, Microsoft 365, Azure, and SOC tooling
• Create and maintain PowerShell scripts to reduce manual workload across technical teams
• Improve monitoring thresholds, alerting standards, and automated responses across RMM and SOC environments
• Support SOC alert optimisation, including automated enrichment and routing
• Build and maintain strong documentation and automation standards
• Create a centralised automation library to ensure repeatability and scalability
• Collaborate with internal teams to proactively identify automation opportunities

Technology Stack

• N-Central RMM (must have)
• Halo PSA
• PowerShell
• API integrations / RESTful interfaces
• Microsoft 365 & Azure
• NOC & SOC tooling
• Ansible (desirable)
• Power BI / data warehousing exposure (desirable)

What Success Looks Like (First 6-12 Months)

• A structured, documented automation library covering core operational tasks
• Reduced alert noise across the Service Desk
• Automation scorecards demonstrating time saved and efficiency gains
• Automated workflows across Halo PSA and N-Central

About You

• Mid-to-senior level engineer with MSP experience (essential)
• Comfortable owning your workload and leading initiatives
• Strong problem-solving and analytical mindset
• Confident communicating with technical and non-technical stakeholders
• Looking for a role with influence and long-term growth

Set2 Recruit are acting as an employment agency in relation to this vacancy