Senior IT Systems Engineer

Global ATS LTD - Aviation Training Services; Cheltenham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading aviation training provider in the UK is seeking a Senior IT Systems Engineer to manage and support the IT infrastructure across multiple sites. Responsibilities include troubleshooting technical issues, installing and configuring systems, and ensuring data security. The ideal candidate should have a formal Microsoft qualification and experience with IT help desk operations. This role offers a supportive environment and opportunities for professional growth.

Benefits

Enriching work environment

On-site training for OJTI & Assessor roles

State-of-the-art facilities

Competitive consultancy rates

Open lines of communication for professional development

Qualifications

• Experience of IT help desk operations required.
• Knowledge of troubleshooting hardware, software, and network issues.
• Ability to document configurations and processes.

Responsibilities

• Manage IT infrastructure across three sites.
• Install and configure hardware, software, and networks.
• Provide 2nd and 3rd line support.

Skills

Windows Server

Azure

O365

SharePoint

Intune

Active Directory Group Policy

VMWare configuration and administration

advanced network configuration

security technologies

Veeam backup

Education

Formal Microsoft qualification

Job description

About Global ATS

Join us at Global ATS — a leading name in aviation training courses that serves a diverse range of sectors. We're headquartered in Gloucestershire, offering a suite of approved and specialist courses that shape the future of aviation safety.

Purpose of the Role

As a Senior IT Systems Engineer you will report directly to the Group IT Manager and be responsible for developing, implementing, maintaining, and supporting the IT infrastructure across the three sites at Global ATS. This includes managing a variety of systems such as hardware, software, networks, servers, and databases. The Senior IT Systems Engineer will ensure that Global ATS’s IT infrastructure and mission‑critical simulator operations are reliable, secure, efficient, and aligned with the organisation’s business needs and goals.

Key Responsibilities

• Identify and resolve issues related to hardware, software, or network connectivity on both the simulator and office networks, and log these issues. Oversee the running of the IT helpdesk system to meet the targeted SLA.
• Installation and configuration – Lead the installation and configuration of hardware, software, and network systems to ensure optimal performance and security.
• Troubleshooting – Troubleshoot and resolve technical issues related to IT systems, hardware, software, and networks. Provide 2nd and 3rd line support.
• Security – Monitor security measures to protect the organisation’s data, networks and systems from unauthorised access, theft, or damage.
• Maintenance and upgrades – Perform routine maintenance and upgrades of IT systems, hardware, software, and networks to ensure optimal performance.
• Documentation – Document system configurations, procedures and processes for IT staff and end‑users.
• Training – Provide induction and follow‑up training and support to end‑users on IT systems, hardware, software and security.
• Budget and reporting – Provide input to monthly reports and the annual IT budget.
• Line management – Manage one direct report, with 1‑to‑1s and appraisals.

Technical Requirements

Windows Server, Azure, O365, SharePoint, Intune, Active Directory Group Policy, VMWare configuration and administration, advanced network and firewall configuration – VLANs, AP, SSL and IPSEC, antivirus and security technologies, Veeam backup, HP SAN. A formal Microsoft qualification and experience of IT help desk operations is required.

Perks

• An enriching work environment focused on growth and excellence
• Access to on‑site training for OJTI & Assessor roles
• State‑of‑the‑art facilities and resources for effective instruction
• Competitive consultancy rates
• Monday to Friday working week (part‑time opportunities also available)
• Open lines of communication for professional development

Hiring Process

Your first step to joining Global ATS is submitting your application, complete with a cover letter and CV. Following a meticulous review process, we’ll shortlist potential candidates for an initial online conversation. This is succeeded by an in‑person interview that delves into your aptitude and suitability for the role. If all goes well, we’ll extend an official offer.

Commitment to Diversity and Inclusion

At Global ATS, we are steadfast in our commitment to fostering a diverse, equitable and inclusive workspace. We welcome and encourage applicants from all walks of life to join our ever‑growing team. If this role sparks your interest and you’re excited about building a career in aviation training, please click the link below to submit your application. We look forward to hearing from you!

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