Senior IT Support Technician (MDM/JAMF)

Robert Walters UK; City Of London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking a Senior IT Support Specialist to enhance desktop and device management for clients in London. This role emphasizes support for macOS and Windows environments, mentoring junior staff, and leading technical improvements. The position is part-time, with initial on-site requirements evolving to a hybrid model. Ideal candidates will have extensive IT support experience and strong communication skills.

Qualifications

• Minimum three years’ experience supporting macOS in a professional setting.
• Experience with macOS (10.14 onwards) and Windows 10/11.
• Strong communication skills and ability to work with non-technical staff.
• Experience with device configuration and security management.
• Familiarity with networking basics.

Responsibilities

• Provide desktop support for internal clients.
• Mentor junior technicians and oversee onboarding.
• Manage asset inventories and document processes.
• Drive IT project improvements across teams.
• Conduct user training and troubleshoot complex issues.

Skills

macOS Support

Windows 10/11 Support

Cloud Applications (Office 365, G-Suite)

Empathetic Communication

Device Configuration

Network Troubleshooting

MDM Tools (JAMF Pro, Intune)

Leadership

Tools

JAMF Pro

Intune

Job description

Overview

Senior IT Support Specialist focusing mainly on JAMF/MDM support with 25% of the role focused on Windows machines. This is a temporary/part-time position (30 hours per week) with a client in the Mergers & Acquisition space. The role is on-site in London for the initial period (5 days per week) and may move to 3 days per week at a later stage.

What you'll do

As a Senior IT Support Technician, you will play a pivotal role in ensuring smooth day-to-day operations for internal clients by providing expert guidance across desktop support, cloud applications, network infrastructure maintenance, and device management. You will mentor junior technicians, oversee onboarding/offboarding activities, manage asset inventories, and deliver high-quality technical assistance for both macOS- and Windows-based environments. You will drive process improvements through involvement in IT projects while maintaining robust documentation practices. By collaborating with teams across time zones, you will help guarantee consistent service delivery and will communicate clearly with non-technical staff. You will conduct user training sessions and troubleshoot complex issues.

• A minimum of three years’ experience supporting macOS laptops or desktops in a professional setting.
• Demonstrated proficiency supporting computers running macOS (10.14 onwards) and Windows 10/11.
• Hands-on experience with cloud-based email platforms such as Office 365 or Google G-Suite and mobile device management (iOS).
• Ability to communicate empathetically with non-technical colleagues and listen respectfully to their concerns.
• Experience configuring computers (Windows and macOS), installing applications, setting up user accounts, and managing device security protocols.
• Practical knowledge troubleshooting network infrastructure including wired/wireless networks, VoIP systems, and managed printing solutions (including basic printer maintenance).
• Familiarity with centralized management/MDM tools for OS configuration/administration (e.g., JAMF Pro or Intune).
• Ability to follow written documentation accurately when performing tasks or adhering to established procedures.
• Demonstrates leadership by guiding less experienced technicians and fostering a supportive learning environment.

Qualifications

• Minimum three years’ experience supporting macOS in a professional setting.
• Experience with macOS (10.14 onwards) and Windows 10/11.
• Knowledge of cloud-based email and MDM (iOS).
• Strong communication skills and ability to work with non-technical staff.
• Experience with device configuration, software installation, user accounts, and security management.
• Networking and printer maintenance basics.
• Familiarity with JAMF Pro or Intune and centralised management tools.
• Ability to follow documentation and procedures precisely.
• Leadership capabilities within a technical team.

Details

Contract Type: Temporary

Focus: IT Support

Workplace Type: Hybrid

Experience Level: Associate

Location: London

Industry: Financial Services

Salary: £40 - £46 per hour

Availability: 30 hours per week, on-site initially in London, then 3 days per week.

Job Reference: PBN8HN-6A2CA4FD

Date posted: 7 October 2025

Consultant: Josh Groenewald

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates