Senior IT Support Technician

Greenfield I T Recruitment; Newton-le-Willows; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology recruitment agency is seeking a Senior IT Support Technician in Newton-le-Willows. This permanent, onsite role focuses on delivering exceptional IT service in a manufacturing environment, overseeing network infrastructure, and managing end-user support. The ideal candidate has a technical IT qualification or equivalent experience, along with strong problem-solving skills. This position offers a salary up to £45k plus benefits.

Qualifications

• Experience supporting IT within a manufacturing setting.
• Proficiency in printer installations via remote desktop.
• Ability to oversee network performance and security.

Responsibilities

• Manage PC support and resolve helpdesk tickets efficiently.
• Maintain the health of Office 365, Windows Server, and Active Directory.
• Contribute to the development of new technical solutions.
• Support user onboarding and daily IT department activities.

Skills

Problem-solving

End-user support

Network Infrastructure Maintenance

PC Support

Education

Technical IT qualification or equivalent experience

Job description

Senior IT Support Technician

Location: Newton-Le-Willows - WA11

• Permanent / onsite based role
• Salary: Up to £45k plus benefits

Our client is looking for a hands‑on IT professional with a passion for problem‑solving and delivering exceptional service. The IT team plays a key role in supporting, maintaining, and enhancing IT support and infrastructure while providing end‑user support across hardware and applications. The ideal candidate will have experience supporting IT within a manufacturing setting.

Key Responsibilities

• PC Support & Helpdesk Management: Ensure efficient operation of the PC support function and timely resolution of helpdesk tickets in line with internal SLAs.
• Network Infrastructure Maintenance: Oversee the health and performance of Office 365 environment, Windows Server, Active Directory, VoIP phone system, and Meraki switch/cabling infrastructure.
• Security & Data Integrity: Maintain a safe network environment and uphold data protection standards.
• Strategic IT Solutions: Contribute to the development of new technical solutions aligned with business goals.
• User Setup & Daily Operations: Support new user onboarding and participate in the day‑to‑day activities of a busy IT department.

Qualifications & Skills

• Printer installs via duplication on a remote desktop system
• A technical IT qualification or equivalent hands‑on experience
• Ex…