Senior IT Support Technician

ATG Europe; Harwell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm is seeking a Senior IT Support Technician in Harwell, UK. This role involves providing 1st and 2nd level call resolution for a range of devices including Windows and Mac OS systems. Qualified candidates should have extensive experience in IT support, a degree in IT, and a proactive approach to user service. The position requires teamwork leadership and must be performed in English. The firm promotes diversity and is an equal opportunity employer.

Qualifications

• At least 8 years of relevant work experience.
• Work experience in an international environment is considered an advantage.
• Candidates must be eligible to work in the UK.
• Fluency in English, both spoken and written.

Responsibilities

• 1st and 2nd level call resolution for various devices.
• Evaluate, categorize and log user requests and problems.
• Maintain, update and integrate Knowledge Base DB.

Skills

Proficient with Microsoft Office365

Proactive and customer-focused mind-set

Experience leading a team

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Job description

Overview

We are looking for a Senior IT Support Technician on behalf of the European Space Agency (ESA) for their location in Harwell, United Kingdom, to join their IT Department. The selected candidate should show integrity and professionalism.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

Responsibilities

The successful candidate will be tasked with, but not limited to:

• 1st and 2nd level call resolution (on location and/or remotely) in the following areas:
• • Windows OS based client devices (Windows 7, Windows 10);
  • Mac OS based client devices;
  • Mobile phones and smartphones;
  • Office 365;
  • Network and local printing facilities;
  • Specific corporate applications;
  • 1st line networking (LAN, WiFi);
  • Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).
• Evaluate, categorise and log user requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
• Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Qualifications

• Vocational training in Information Technology or similar subject;
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
• At least 8 years of relevant work experience;
• Highly proficient with Microsoft Office365;
• Proactive and customer-focused mind-set;
• Work experience in an international environment is considered an advantage;
• Willingness to occasionally work outside regular office hours;
• Experience leading a team;
• Candidates must be eligible to work in the UK;
• Fluency in English, both spoken and written.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.