Senior IT Support Technician

Statom Group Ltd.; Grays; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking a highly skilled Senior IT Support Technician to manage complex IT issues and support staff. You will oversee IT helpdesk operations, collaborate with vendors, and mentor junior staff members. Applicants should have a degree in IT or Computer Science and at least 5 years of relevant experience. This position offers benefits including private medical insurance and access to various wellness services.

Benefits

Private Medical Insurance

Employee Assistance Service

Eye Care support

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Qualifications

• 5+ years of experience in IT support with a focus on senior-level technical roles.
• Strong communication skills, both verbal and written.
• Strong commitment to customer service and team collaboration.

Responsibilities

• Provide high-level technical support for IT infrastructure and systems.
• Oversee the IT helpdesk operations to ensure user satisfaction.
• Implement IT best practices, policies, and procedures.
• Conduct training sessions for end-users on IT systems.

Skills

Microsoft Windows Server

Active Directory

Microsoft Azure management

Microsoft 365

Intune

Networking

Problem-solving

Customer service

Education

Bachelor's degree in Information Technology or Computer Science

Tools

VMware

Hyper-V

Job description

Overview

Statom Group Ltd. is seeking a highly skilled Senior IT Support Technician to join our dynamic IT team. In this role, you will be responsible for managing complex IT issues, providing technical support to staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members.

Key Responsibilities

• Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests.
• Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction.
• Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions.
• Monitor IT performance metrics and proactively identify areas for improvement.
• Implement IT best practices, policies, and procedures to enhance operational efficiency.
• Collaborate with external vendors and service providers for hardware and software procurement.
• Conduct training sessions for end-users on IT systems and best practices.
• Manage IT asset inventory and ensure compliance with licensing agreements.
• Provide mentorship and guidance to junior IT support staff.
• Document technical procedures and maintain an updated knowledge base.

Essential Skills & Experience

• Bachelor's degree in Information Technology or Computer Science.
• Minimum of 5 years of experience in IT support, with a focus on senior-level technical roles.
• Strong knowledge of Microsoft Windows Server, Active Directory, and Microsoft Azure management.
• Proficiency in Microsoft 365, Intune, and other related cloud services.
• Experience in networking and troubleshooting hardware issues.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication skills, both verbal and written.
• A strong commitment to customer service and team collaboration.

Preferred Qualifications (Nice to Have)

• Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate).
• Familiarity with ITIL service management practices.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Private Medical Insurance (PMI)

We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring you have access to high-quality healthcare when needed.

Employee Assistance Service (EAP)

to support your well-being, offering confidential resources to help you manage personal and professional challenges. Whether you're dealing with stress, mental health concerns, or life changes, our EAP provides access to counselling, guidance, and referrals.

General Practitioner (GP) Access

- convenient access to GP services to support your health and well-being. Whether you need advice or treatment, our GP access program ensures you have the care you need, when you need it.

Eye Care

We have partnered with Specsavers to provide a comprehensive eye care benefit, which includes coverage for eye exams, as well as support for glasses and contact lenses.

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In our continued efforts to enhance work-life balance, we have partnered with Perkbox to provide access to a wide range of discounts on shopping, entertainment, travel, wellness, and more.