Senior IT Support Specialist - Hybrid & AI-Driven

Lexis Nexis; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global information services provider in Exeter is seeking a Technical Support Specialist. This role involves delivering both in-person and remote support for laptops and software, monitoring system performance, and handling user training. Desired qualifications include a Bachelor's degree in Computer Science or equivalent experience, along with solid customer service and problem-solving skills. A competitive benefits package is offered, including generous leave and a robust pension scheme.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Life assurance

Competitive contributory pension scheme

Employee Assistance Programme

Qualifications

• Bachelor's Degree in Computer Science or equivalent experience or 3+ years in technical support.
• Experience with Desktop OS and applications.
• Solid networking skills required.

Responsibilities

• Provide technical support for laptops and software.
• Monitor and analyze laptop performance.
• Handle onboarding/offboarding workflows.

Skills

Technical support

Customer service

Problem-solving

Networking

Desktop OS knowledge

Education

Bachelor's Degree in Computer Science or equivalent experience

Tools

Windows and MAC OS

Office 365

Job description

A global information services provider in Exeter is seeking a Technical Support Specialist. This role involves delivering both in-person and remote support for laptops and software, monitoring system performance, and handling user training. Desired qualifications include a Bachelor's degree in Computer Science or equivalent experience, along with solid customer service and problem-solving skills. A competitive benefits package is offered, including generous leave and a robust pension scheme.