Senior IT Support Specialist

Netbox Recruitment; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology recruitment firm is seeking a Senior IT Support Specialist in Needham Market. The ideal candidate will have 3-5 years of experience in IT support within a Managed Service Provider environment, providing proactive support and maintaining client systems. Strong technical knowledge of Windows, Mac, networking, and security tools is necessary for this role, along with excellent communication and problem-solving skills.

Qualifications

• 3-5 years' IT support experience, including recent work within an MSP environment.
• Strong technical knowledge of Windows and Mac operating systems.
• Hands-on experience with networking, security tools, and cloud technologies.

Responsibilities

• Providing proactive 2nd/3rd line support across diverse client infrastructures.
• Monitoring, maintaining, and optimizing systems to prevent downtime before it happens.
• Managing and improving client networks, firewalls, and security configurations.
• Building trusted relationships with clients as a dependable, solutions-driven advisor.
• Collaborating with a high-performing MSP team to deliver exceptional service and reliability.

Skills

IT support experience

Windows operating systems

Mac operating systems

Networking knowledge

Security tools expertise

Cloud technologies

Communication skills

Problem-solving mindset

Job description

Senior IT Support Specialist - Proactive MSP Role Supporting Multiple Clients

Needham Market

35,000 - 45,000

Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role.

We're looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You'll play a key role in anticipating issues, improving systems, and ensuring our clients’ technology runs smoothly and securely.

What You'll Be Doing

• Providing proactive 2nd/3rd line support across diverse client infrastructures
• Monitoring, maintaining, and optimizing systems to prevent downtime before it happens
• Managing and improving client networks, firewalls, and security configurations
• Building trusted relationships with clients as a dependable, solutions-driven advisor
• Collaborating with a high-performing MSP team to deliver exceptional service and reliability

What We're Looking For

• 3-5 years' IT support experience, including recent work within an MSP environment
• Strong technical knowledge of Windows and Mac operating systems
• Hands-on experience with networking, security tools, and cloud technologies
• A proactive, problem-solving mindset with excellent communication and client skills
• The ability to balance priorities across multiple client environments with confidence

If you're passionate about preventative IT support and want to make a real impact across a variety of clients, we'd love to hear from you.