Senior IT Support Specialist

PlayStation; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gaming company is seeking a Senior IT Support Specialist to enhance employee experience through innovative IT solutions and automation. The role requires a proactive professional skilled in multiple operating systems, automation technologies, and strong communication skills. Join a diverse and inclusive team committed to redefining IT support excellence.

Qualifications

• 5–8 years in IT support for large enterprises.
• Deep technical knowledge of operating systems.
• Hands-on experience with device management tools.

Responsibilities

• Bridge Tier 2 support and engineering teams.
• Drive proactive improvements in employee tech.
• Identify trends using ITXM platforms.

Skills

IT support experience

Windows administration

macOS administration

Linux administration

Automation and scripting expertise

Device management tools

ITXM/DEX platforms experience

Networking fundamentals

Security fundamentals

Microsoft 365 support

Active Directory knowledge

Tools

PowerShell

Bash

Python

Intune

JAMF Pro

Job description

Overview

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

The IT Service & Support team at Sony Interactive Entertainment (SIE) is driven by a passion for redefining what world-class employee experience looks like. Our mission is to set new global standards for how IT empowers people to create, collaborate, and innovate. We’re obsessed with delivering seamless, secure, and intelligent digital experiences that not only support productivity but inspire it. This role demands curiosity, enthusiasm, and an unshakable drive to raise the bar for service excellence - every day, in every interaction.

As a Senior IT Support Specialist, you will bridge the gap between Tier 2 support and engineering escalation groups - like Client Platform Engineering, Networking, and Business Applications teams - combining expert technical troubleshooting with a focus on automation, analytics, and digital experience optimization. You’ll play a leading role in driving proactive improvements across the employee technology environment, leveraging ITXM platforms such as Nexthink to identify trends, improve reliability, and enhance employee productivity.

This is a hands-on, senior technical position requiring strong people skills, scripting capability, and the ability to influence service improvement across global teams.

What We’re Looking For

A proactive, technically skilled professional who enjoys solving complex problems, building automations, and enhancing employee experience through data-driven insights. You’re comfortable operating independently while collaborating across global IT and engineering teams.

Essential Skills and Experience

• 5–8 years of experience providing IT support in a large, enterprise environment, including exposure to Tier 2 or Tier 3 responsibilities.
• Deep technical knowledge of Windows, macOS, and Linux administration.
• Strong automation and scripting expertise in PowerShell, Bash, or Python.
• Hands-on experience with modern device management tools such as Intune and JAMF Pro.
• Practical experience with ITXM/ DEX platforms (Nexthink, Tanium, or similar) for analytics and proactive support.
• Strong understanding of networking, security, and storage fundamentals.
• Experience supporting Microsoft 365, Exchange/Outlook, and collaboration platforms.
• Working knowledge of Active Directory, Group Policy, and identity management concepts.
• Excellent communication and interpersonal skills, with a strong commitment to providing an exceptional employee support experience.

Desirable

• Experience with virtualization or cloud platforms (vSphere, Azure, AWS).
• Exposure to developer tooling (GitHub, CI/CD pipelines, SaaS platforms).
• Background in IT enablement or productivity engineering initiatives.
• ITIL Foundation certification or higher.
• Familiarity with endpoint analytics and Zero Trust principles.

Attributes

• Employee-focused mindset with strong problem-solving and relationship-building skills.
• Analytical and detail-oriented approach with a passion for innovation and automation.
• Ability to manage multiple priorities and contribute to cross-functional projects.
• Collaborative team player who leads by example and drives continuous improvement.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.