Senior IT Support Specialist

strava; Camden Town; Hybrid; GBP 58,000 - 62,000; Full time

Job summary

A leading technology company in Camden Town is seeking a Senior IT Support Specialist to provide technical support, ensure smooth onboarding of new employees, and solve technical challenges. The role requires over 5 years of IT support experience and expertise in tools like Google Workspace and Slack. Join a collaborative environment dedicated to making an impact and fostering a high-performing workplace. Compensation ranges from £58,000 to £62,000 annually.

Qualifications

• 5+ years of experience in IT support or systems administration.
• 3+ years of experience with SaaS tools.
• Strong troubleshooting skills with hardware and software.

Responsibilities

• Provision hardware, software, tools, and access for new hires.
• Troubleshoot and resolve technical issues effectively.
• Collaborate with teams to enhance onboarding workflows.

Skills

IT support experience

SaaS tools

Troubleshooting skills

Communication skills

Problem-solving mindset

Tools

Google Workspace

Slack

Okta

Zendesk

Jira Service Management

Job description

Responsibilities

• Ensure new hires are set up for success by provisioning hardware, software, tools, and access from day one.
• Partner with People Operations to offboard employees and handle the secure return of assets and access revocation.
• Technical Support: Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively.
• Respond to help desk requests and manage tickets with a high level of professionalism and urgency.
• Assist with account and password resets, access requests, and day‑to‑day support inquiries.
• Process Documentation: Accurately log support activities and solutions in the ticketing system; create and maintain internal documentation to improve team knowledge and user self‑service.
• Team Collaboration: Collaborate with cross‑functional teams to enhance onboarding/offboarding workflows; share insights and propose improvements to optimize IT support processes and end‑user satisfaction.

Qualifications

• 5+ years of experience in IT support or systems administration within a fast‑paced, modern tech stack environment.
• 3+ years of experience with SaaS tools like Google Workspace, Slack, Okta, JAMF.
• Strong troubleshooting skills with hardware (laptops‑MACs, peripherals, AV equipment) and software (cloud‑based tools, SaaS platforms).
• Familiarity with ticket management systems (e.g., Zendesk, Jira Service Management) and best practices in documentation.
• A problem‑solving mindset with the ability to learn quickly and adapt to evolving needs.
• Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team.
• Experience working with vendors and optimizing spend.

Nice to Have (But Not Required)

• Experience supporting Windows environments.
• Knowledge of identity and access management tools.
• Previous experience working in a remote or hybrid workforce environment.

Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. As a Senior IT Support Specialist in the Strava group IT, you'll be on the front lines of our technical operations, ensuring a smooth and empowering technology experience for our employees in Strava and Runna London offices. From onboarding new hires to solving technical challenges, your role is essential in enabling productivity and fostering a high‑performing workplace. This is a great opportunity to join a fast‑paced, collaborative environment where your impact will be immediate and meaningful. We follow a flexible hybrid model that translates to more than half of your time on‑site in our London office - three days per week.

Movement brings us together. At Strava, we're building the world's largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you're shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you're not just joining a company-you're joining a movement. If you're ready to bring your energy, ideas, and drive, let's build something incredible together. Strava builds software that makes the best part of our athletes' days even better. Just as we're deeply committed to unlocking their potential, we're dedicated to providing a world‑class, inclusive workplace where our employees can grow and thrive, too. We're backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we're expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community.

We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.

Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy‑related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

California Consumer Protection Act Applicant Notice

Compensation: £58,000 - £62,000. This range reflects base compensation only and does not include equity or benefits. Your recruiter can share more details about the full compensation package during the hiring process.

Strava is the app for active people. With over 150 million athletes in more than 185 countries, Strava is where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, we help you find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today.