Senior IT Support Lead — Hybrid, End-User Solutions

McLaren Group; Woking; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading racing team based in Woking is seeking an IT support professional to enhance user and technical support services. This role entails efficiently resolving IT issues and implementing improvements while collaborating with key business stakeholders. Candidates with knowledge of Microsoft Office 365, networking, and strong communication skills will thrive. The company offers hybrid working arrangements along with a comprehensive benefits package including private healthcare and pension contributions.

Benefits

Private healthcare

Car schemes

Life insurance

Generous pension contributions

Gym access

Restaurant on-site

Qualifications

• Experience in cross-functional teams solving technical issues.
• Strong understanding of networking setups like VLANs and VPNs.
• Capability to communicate technical info effectively to all audiences.

Responsibilities

• Ensure efficient resolution of IT support requests.
• Implement technical enhancements for improved service delivery.
• Build relationships with key business stakeholders.

Skills

Complex technical fault resolution

Microsoft Office 365 proficiency

Mac OS & Windows 10 knowledge

Azure AD and Windows Server experience

Networking knowledge

Hardware procurement knowledge

ITIL understanding

Communication skills

Education

MCP / MCITP / CCNA certification

Job description

A leading racing team based in Woking is seeking an IT support professional to enhance user and technical support services. This role entails efficiently resolving IT issues and implementing improvements while collaborating with key business stakeholders. Candidates with knowledge of Microsoft Office 365, networking, and strong communication skills will thrive. The company offers hybrid working arrangements along with a comprehensive benefits package including private healthcare and pension contributions.