Senior IT Support Engineer – UK Onsite & Escalations

BEUMER Group; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading logistics technology company in the UK is seeking a Senior IT Support Engineer to deliver high-quality technical support. This role will enhance IT operations efficiency, provide expert troubleshooting, and ensure user satisfaction across all UK offices. The ideal candidate has over 5 years of experience with strong Windows 10 / 11 and Microsoft 365 knowledge. Competitive benefits including holidays and pension are offered.

Benefits

Health and wellbeing support

Increased holiday entitlement with service

Sick Pay

Pension

Qualifications

• Minimum 5 years of experience in IT support.
• Strong knowledge of Windows 10 / 11 and Microsoft 365.
• Proven ability to diagnose complex technical issues.

Responsibilities

• Act as the senior technical escalation point for IT.
• Provide hands-on support for end-user hardware.
• Manage and maintain meeting room setups.

Skills

Windows 10 / 11 support

Microsoft 365 skills

Active Directory management

Excellent communication skills

Troubleshooting skills

Education

Recognized IT qualification or equivalent

ITIL Foundation certification

Tools

Microsoft Teams

Intune

ServiceNow

Job description

A leading logistics technology company in the UK is seeking a Senior IT Support Engineer to deliver high-quality technical support. This role will enhance IT operations efficiency, provide expert troubleshooting, and ensure user satisfaction across all UK offices. The ideal candidate has over 5 years of experience with strong Windows 10 / 11 and Microsoft 365 knowledge. Competitive benefits including holidays and pension are offered.