Senior IT Support Engineer — UK, MS 365 & Security Lead

BEUMER Group GmbH & Co. KG; Ashby-de-la-Zouch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Senior IT Support Engineer to deliver high-quality technical support across UK offices. The role involves expert troubleshooting of hardware and software issues, hands-on support for end users, and ensuring adherence to IT security standards. Candidates should have a recognized IT qualification and a minimum of 5 years of experience in a similar role. The position offers opportunities for professional development and a collaborative work environment.

Benefits

Health and wellbeing support

Shopping discounts

Increase in holiday entitlement with service

Qualifications

• Minimum 5 years of experience in IT support or a similar technical role.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory user management.
• Proven ability to diagnose and resolve complex technical issues efficiently and independently.

Responsibilities

• Act as the senior technical escalation point for IT support issues across all UK offices.
• Provide hands-on support for end-user hardware, software, and peripherals.
• Manage and maintain meeting room and video conferencing setups.

Skills

Windows 10/11

Microsoft 365

Active Directory user management

IT service management principles

Communication skills

Education

Recognised IT qualification or equivalent professional experience

Minimum 5 years in IT support

Tools

Intune

ServiceNow

Job description

A leading technology company is seeking a Senior IT Support Engineer to deliver high-quality technical support across UK offices. The role involves expert troubleshooting of hardware and software issues, hands-on support for end users, and ensuring adherence to IT security standards. Candidates should have a recognized IT qualification and a minimum of 5 years of experience in a similar role. The position offers opportunities for professional development and a collaborative work environment.