Senior IT Support Engineer - Desktop & Systems Expert

NSC Global; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global IT support company is seeking a Level 3 Deskside Support Specialist to assist users and troubleshoot complex problems. The ideal candidate will have over four years of experience in IT support and a strong background in operating infrastructure hardware. Responsibilities include providing guidance on system use and managing user inquiries, with a focus on operational excellence and customer satisfaction. This position requires excellent communication skills in both local language and English.

Qualifications

• Has more than 48 months experience in a Level 3 Deskside Support or similar role.
• Experience as a competent user of computer systems in a customer-facing environment.
• Ability to pass in-county security clearance.

Responsibilities

• Assists users with business problem-solving and system use.
• Provides interface between users and service providers.
• Monitors inquiries and suggests improvements.

Skills

Proficient in Operating Infrastructure Hardware

Proficient with desktop Operating Systems

Knowledge of Admin-tools

Intermediate to Expert knowledge of MS-Office and Internet

Customer facing experience

Education

Vocational training Communication or IT system technician

Certifications (CompTIA A+, MCITP)

Job description

A global IT support company is seeking a Level 3 Deskside Support Specialist to assist users and troubleshoot complex problems. The ideal candidate will have over four years of experience in IT support and a strong background in operating infrastructure hardware. Responsibilities include providing guidance on system use and managing user inquiries, with a focus on operational excellence and customer satisfaction. This position requires excellent communication skills in both local language and English.