Senior IT Support Engineer - C. London

Hemmersbach GmbH & Co. KG; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global IT infrastructure services company is looking for a Senior IT Support Engineer in Central London. This role involves providing top-notch support services for a prestigious global cosmetics brand. The ideal candidate will have excellent problem-solving skills, a strong customer-centric mindset, and will actively participate in on-call support. You will handle complex issues and support users directly, ensuring each ticket is resolved with satisfaction. Joining an exciting global contract, you will be a vital part of a dedicated support team.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• Experience resolving problems sitting with the user.
• Comfortable with various deskside technologies.
• Strong sense of customer service.

Responsibilities

• Provide best experience through hardware and software support.
• Participate in On-Call Support.
• Address various tickets with customer service focus.

Skills

Customer-centric service

Technical support

Problem resolution

Job description

Senior IT Support Engineer - C. London UK – Central London

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Experience resolving problems sitting with the user
• Strong Customer-centric levels of service
• Comfortable in a number of deskside technologies
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Joining at the beginning of a new and exciting global contract, you will be a integral part of broader, yet highly committed support team, working directly onsite to provide dedicated support services for a Global and Iconic brand in the Cosmetics & Beauty sector.

As a more senior member of the team, you will provide support for the more complex issues, as well as be the go-to for others, as you apply your broad technical and customer skills in a variety of situations.

You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client.

You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.

Your role is a varied, and will typically include the following:

• Participation in the On-Call Support
• Break/Fix activities
• IMACD
• IT Asset Management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program