Senior IT Support Engineer

Dains; Park Central; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading accountancy and business services firm is seeking a Senior IT Support Engineer in Birmingham. This role involves providing 2nd/3rd line support, troubleshooting various technical issues, and ensuring smooth operation of IT systems. Ideal candidates have proven IT support experience, strong knowledge of Windows, and excellent communication skills. The firm offers a supportive environment and various benefits, including flexible working arrangements.

Benefits

25 days annual leave

Flexible and Hybrid Working

Life assurance

Cycle to work scheme

Regular development reviews

Group staff pension scheme

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows operating systems.
• Ability to diagnose and resolve IT issues efficiently.

Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting issues.
• Install, configure, and maintain IT hardware and software.
• Manage and resolve IT support tickets promptly.

Skills

IT support experience

Knowledge of Windows

Microsoft Office Suite

Basic networking

IT hardware familiarity

Communication skills

Customer service skills

Tools

Microsoft Azure

Cisco Meraki

Job description

Senior IT Support Engineer

Department: IT

Employment Type: Full Time

Location: Birmingham

Description

As an Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture

Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
• Install, configure, and maintain IT hardware and software systems
• Assist with the setup of new user accounts, permissions, and passwords
• Manage and resolve IT support tickets, ensuring issues are resolved promptly
• Support remote users and ensure they have access to required systems
• Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
• Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
• Collaborate with the wider IT team to maintain system security and performance
• Contribute to ongoing IT projects and system upgrades

Skills, Knowledge and Expertise

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
• Familiarity with IT hardware (desktops, laptops, printers, etc.)
• Ability to diagnose and resolve IT issues efficiently
• Excellent communication and customer service skills
• A proactive attitude with a willingness to learn and adapt

Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Flexible and Hybrid Working
• Life assurance
• Buy and sell annual leave
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Wellbeing refreshments