Senior IT Support Engineer

Dains Accountants & Advisers; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing accountancy firm in Birmingham is seeking a Senior IT Support Engineer to ensure smooth operation of internal IT systems. This role involves providing 2nd/3rd line support, managing IT hardware and software, and assisting users with technical issues. Strong knowledge of Windows and excellent customer service skills are required. The company offers a vibrant and supportive work culture with great benefits, including 25 days annual leave and flexible working options.

Benefits

25 days annual leave

Flexible and Hybrid Working

Life assurance

Cycle to work scheme

Group staff pension scheme

Regular development reviews and training

Qualifications

• Experience in resolving technical issues and providing IT support.
• Ability to install and configure IT hardware and software systems.
• Strong customer service orientation.

Responsibilities

• Provide 2nd/3rd line IT support for hardware, software, and network issues.
• Install and maintain IT hardware and software.
• Manage and resolve IT support tickets promptly.

Skills

Proven experience in an IT support role

Strong knowledge of Windows operating systems

Microsoft Office Suite proficiency

Basic networking knowledge

Excellent communication skills

Customer service skills

Proactive attitude

Tools

Cisco Meraki

Microsoft Azure

Job description

Overview

As an Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Why Dains

Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we're a force to be reckoned with. Our core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working & Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

Details

Department IT • Employment Type Full Time • Location Birmingham • Workplace type Onsite

Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
• Install, configure, and maintain IT hardware and software systems
• Assist with the setup of new user accounts, permissions, and passwords
• Manage and resolve IT support tickets, ensuring issues are resolved promptly
• Support remote users and ensure they have access to required systems
• Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
• Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
• Collaborate with the wider IT team to maintain system security and performance
• Contribute to ongoing IT projects and system upgrades

Skills, Knowledge and Expertise

• Proven experience in an IT support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
• Familiarity with IT hardware (desktops, laptops, printers, etc.)
• Ability to diagnose and resolve IT issues efficiently
• Excellent communication and customer service skills
• A proactive attitude with a willingness to learn and adapt

Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays)
• Flexible and Hybrid Working
• Life assurance
• Buy and sell annual leave
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Wellbeing refreshments

About Dains

The Dains Group is a fast growing, independent accountancy practice ranked 29th in the National Accountancy Age. With over 1000 talented individuals across the UK and Ireland, we\'re ready to drive growth, make an impact, and excel your career.

At Dains, we believe our people are our greatest asset. As one of the UK’s fastest-growing accountancy groups, we offer a dynamic, inclusive, and supportive environment where ambitious professionals can thrive.

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