Senior IT Support Analyst — Onsite & Multi-Platform Expert

Marsh McLennan Companies; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global professional services firm in Birmingham is seeking a dedicated individual for the role of Senior Analyst - IT Support. This position requires providing effective technical support to various business lines, diagnosing issues, and ensuring timely resolution. The ideal candidate will have over 3 years of technical support experience, strong communication skills, and a minimum of an associate's degree in a technology-related field. The role is office-based five days a week, offering opportunities for professional development and a supportive work environment.

Benefits

Professional development opportunities

Inclusive workplace culture

Qualifications

• 3+ years of experience in a technical support role.
• Strong knowledge of desktop operating systems and software.
• Ability to work independently and adapt to a changing environment.

Responsibilities

• Deliver technical support through various channels.
• Assist with the setup and troubleshooting of hardware and software.
• Log and document all issues according to procedures.

Skills

Technical support experience

Troubleshooting skills

Customer service skills

Communication skills

Education

Associate's degree in technology-related discipline

Job description

A leading global professional services firm in Birmingham is seeking a dedicated individual for the role of Senior Analyst - IT Support. This position requires providing effective technical support to various business lines, diagnosing issues, and ensuring timely resolution. The ideal candidate will have over 3 years of technical support experience, strong communication skills, and a minimum of an associate's degree in a technology-related field. The role is office-based five days a week, offering opportunities for professional development and a supportive work environment.