Senior IT Specialist

Remote Worker LTD.; Cambridge; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Discretionary profit share bonus

Hybrid working up to 50% remote

Generous holiday allowance

Flexible working hours

Employer pension contributions

Private medical insurance

Travel insurance

Critical illness cover

Income protection

Full funding for external training

Interest-free travel loan

Discounted gym memberships

Job summary

Remote Worker LTD. in Cambridge is seeking a Senior IT Specialist to join our TechOps team. You will manage IT systems, deliver projects, coordinate suppliers, and produce clear documentation to ensure long-term success.

This role blends independent planning with collaborative delivery, training users, and driving improvements across the Microsoft stack. We offer hybrid work options, generous holiday, and a comprehensive benefits package.

Qualifications

• 3 to 5 years of experience in an IT-related role, including systems management.
• Deep understanding of the Microsoft technology stack and related tools.
• Excellent teamwork and ability to work independently on complex tasks.
• Experience delivering IT-related projects with risk, progress and docs.
• Results-driven mindset with strong organisational skills.
• Familiarity with IT policies, processes and governance.
• Experience documenting knowledge bases and technical guidance.
• Strong written and verbal communication, and stakeholder relations.

Responsibilities

• Manage, maintain and administer IT systems with high quality and improvements.
• Collaborate with IT leadership and non-technical managers on requirements and solutions.
• Create and maintain guidance, SOPs, and training materials.
• Support career development, onboarding and training for team members.
• Coordinate third-party suppliers and manage performance and expectations.
• Serve as a conduit between TechOps and the wider company.

Skills

IT experience

Systems management

Microsoft stack

Documentation

Stakeholder management

Tools

Microsoft 365

Intune

Entra ID

Exchange Online

Teams

Defender

Conditional Access

Job description

Role Summary

• Responsibilities: As the Senior IT Specialist within our Technical Operations team, you will be responsible for delivering first class IT administration, system maintenance, process management, independent IT project delivery, supplier management, and more


• Salary: £37,000 to £45,000 per annum, depending on your previous experience


• Benefits: Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more


• Role Type: Full-time, permanent


• Start date: This role will ideally commence on Monday 11th January 2027 or Monday 15th February 2027. We do also have later start dates throughout 2027, and you will be asked to state your availability on your application form


• Location: This role is available in our Global Headquarters in Cambridge

About the Role

Our Technical Operations (TechOps) team is seeking a Senior IT Specialist to join an established team of five talented IT professionals. The role involves working closely with IT management and non-technical stakeholders to scope, design and deliver systems projects, managing IT systems, and resolving complex IT issues.

This role involves a balance of independent and collaborative working, e.g., independently planning how a software would be implemented, then working closely with managers and colleagues to review, adjust and implement it, and finally delivering training to users and administrators to ensure the solution’s adoption and success over time.

Key responsibilities will include:

• Managing, maintaining and administrating IT systems to a high standard of quality; proactively proposing and implementing improvements to IT processes. Delivering and co-ordinating resolutions and workarounds for complex issues


• Working with IT leadership and non-technical managers to understand open-ended requirements, design creative and tailored solutions, and implement them with accompanying written documentation and procedures to ensure a solution’s long-term success. Designing, delivering, and overseeing the business impact of, a wide range of technical projects


• Creating and maintaining high-quality guidance, architectural documentation, processes and SOPs, and training materials for colleagues and users, ensuring technical knowledge is communicated clearly, managed effectively, and easily accessible


• Supporting the career development and growth of junior colleagues, which may include onboarding new team members, reviewing work, identifying training needs across the team, and delivering training


• Co-ordinating third-party suppliers to deliver work effectively and managing their performance by driving urgency, setting clear expectations, addressing underperformance constructively, and creating accountability for service quality and outcomes


• Acting as a conduit between the TechOps team and the wider company, developing strong working relationships with others

Career Profile

Requirements

About You

We are seeking a highly motivated and proactive individual who will enjoy building relationships with customers and managers across the company, communicating IT changes to non-technical audiences, and confidently advocating for new ideas and solutions. You will be skilled in identifying, designing, implementing, and documenting technical solutions to ensure effective management of IT systems in the long-term. In our small team, every colleague has clear ownership and visible impact; this environment will suit a passionate and results-driven person who enjoys being accountable and responsible for their work.

Essential requirements for the role are:

• 3 to 5 years of experience in an IT-related role, including at least 2 years in a role involving systems management and delivering technical projects/changes


• An in-depth understanding of the Microsoft technology stack, including Windows 11, Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Defender, Conditional Access, and more


• An excellent team player who proactively thinks about the needs of the wider team, while also working independently and productively to deliver complex tasks to a high standard


• Experience delivering IT-related projects, paying close attention to risks, progress, communication, and documentation requirements to ensure timely and comprehensive project delivery


• A results-driven mindset; a productive drive to get tasks completed efficiently and effectively


• Excellent organisational skills and the ability to prioritise your own time effectively, managing conflicting and changing demands


• Familiarity with industry-standard IT policies and processes


• Experience planning, creating, owning and maintaining a coherent knowledge structure for technical domains, ensuring documentation remains accurate, accessible and sustainable, and delivering clear, effective guidance that enables users and colleagues to work confidently


• Excellent written and verbal communication, including the ability to communicate confidently and professionally to both technical and non-technical audiences


• Experience building strong relationships with key stakeholders and third parties, including the confidence to constructively challenge requests, lead in-depth discussions to uncover underlying business needs, and help shape the most appropriate solution

Desired requirements for the role are:

• A collaborative approach, with enthusiasm for seeking a broad range of feedback and perspectives to iterate and improve your work, alongside a willingness to share your own expertise and experience with others


• Experience managing UAM/JML processes, identity security, device management platforms, and cloud-based file storage


• Experience with Cybersecurity operations and/or system incident response


• Experience with IT compliance frameworks, such as ISO27001


• The ability to get the best of out of a team; supporting, challenging, delegating to, and supervising others, delivering clear communication on tasks, project requirements and expectations, as well as inspiring confidence in others


• Experience administering IT hardware (procurement, configuration, returns, disposal, etc.) and maintaining an asset database

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by a call with our TechOps Manager. If successful, you will be invited to an interview with senior members of our TechOps team, which also includes a collaborative problem-solving exercise. Our standard recruitment process typically lasts around 2 to 3 weeks; however, this can be adapted if necessary.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here: www.costellomedical.com/careers/locations

Benefits

What We Offer

• £37,000 to £45,000 per annum, depending on your previous experience


• A discretionary profit share bonus paid twice per year


• 25 days' annual